---
title: "The supply and management of CCTV monitoring staff and OOH calls"
ocid: "ocds-h6vhtk-056995"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056995"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056995.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056995.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TUNBRIDGE WELLS BOROUGH COUNCIL"
published: "2026-02-27"
---

# The supply and management of CCTV monitoring staff and OOH calls

Buyer: TUNBRIDGE WELLS BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-056995

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## Summary

The procurement process initiated by Tunbridge Wells Borough Council, in conjunction with Tonbridge & Malling Borough Council, sought the supply and management of CCTV monitoring staff and out-of-hours (OOH) calls. The project falls under the Security Services category and involves locations within the UKJ46 region, primarily Tunbridge Wells and the surrounding areas. Following an open procurement method, the tender stage was concluded with ENIGMA CCTV LIMITED being selected as the supplier, pending award completion by 27th February 2026. This contract, valued at £1,324,274.24, will commence on 1st June 2026 with an initial end date of 31st May 2028, with options for renewal. Key milestones include the contract sign-off, scheduled for 16th March 2026, and the standstill period ending on 10th March 2026.

This tender presents significant opportunities for businesses specialising in security services, particularly those experienced in CCTV systems and remote monitoring solutions. Firms capable of providing comprehensive management of monitoring staff and infrastructural support for OOH calls stand to benefit, especially those with a presence in the Kent area. With stakeholder engagement from multiple borough councils, businesses that demonstrate capacity for collaboration and adaptation to public sector requirements are likely to thrive. SME participation was evident, with potential growth prospects for those able to offer competitive services within the parameters outlined by the councils' procurement objectives. The open procedure favoured comprehensive bids, emphasising both cost-effectiveness and quality in service provision.

## Notice

Tunbridge Wells Borough Council (the Council) is looking to tender for the supply and the management of CCTV monitoring staff and OOH calls for Tunbridge Wells Borough Council (TWBC) and Tonbridge and Malling Borough Council (TMBC).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018065-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | 12 Sep 2025 |
| Future notice date | Not specified |
| Award date | 27 Feb 2026 |
| Contract period | 31 May 2026 - 31 May 2028 |
| Recurrence | 2027-06-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,080,000 |
| Lots value | £1,080,000 |
| Awards value | £1,324,274 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TUNBRIDGE WELLS BOROUGH COUNCIL |
| Additional buyers | TONBRIDGE & MALLING BOROUGH COUNCIL |
| Locality | ROYAL TUNBRIDGE WELLS |
| Post town | Tonbridge |
| Postcode | TN1 1RS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Tonbridge and Malling |
| Electoral ward | Kings Hill |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ46 West Kent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENIGMA CCTV |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79710000 - Security services

## Release History

- 27 Feb 2026 at 15:35 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/018065-2026
- 30 Jul 2025 at 16:35 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/044497-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018065-2026
  27th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/044497-2025
  30th July 2025 - Tender notice on Find a Tender
- https://www.kentbusinessportal.org.uk/
  Tenderers must register their interest through the Kent Business Portal (registration is free). Once registered you will be able to view and respond to the documents. The web address to register is https://www.kentbusinessportal.org.uk/.

## Notice URLs

- https://enigma-cctv.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056995. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056995.json.