---
title: "Respond Case Management System"
ocid: "ocds-h6vhtk-0569c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0569c0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0569c0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0569c0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STOCKTON ON TEES BOROUGH COUNCIL"
published: "2025-07-31"
---

# Respond Case Management System

Buyer: STOCKTON ON TEES BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0569c0

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## Summary

The procurement process led by Stockton on Tees Borough Council involves the acquisition of a new Respond Case Management System. This initiative falls under the public authority - sub-central government category and is a direct procurement method for an information system. It specifically targets the needs of the Information Governance team, covering activities such as Freedom of Information requests and data breach management. The process is currently in the award stage with a legal completion date, after anticipated acceptance, scheduled for 30th September 2025. The contract for the case management system will span from October 2025 to September 2028, with an optional renewal period until September 2029. The opportunity targets businesses in the UK, particularly within the UKC11 region.

This tender creates significant opportunities for businesses specialising in information systems to provide their solutions to a public authority, thus facilitating business growth. APTEAN LIMITED, as the supplier, sets a precedent for large-scale organisations that can offer the required technology solutions to governmental bodies. Businesses well-versed in delivering bespoke case management systems or information governance solutions would be well-suited to engage in such contracts. Given the direct award process, those familiar with public procurement, competitive pricing, and delivering cost-efficiency stand to gain strategic advantages and reinforce their market position in the public sector.

## Notice

This contract is for a case management system for the Information Governance team to record requests (some statutory) such as Freedom of Information, Environmental Information Regulations requests, Data Protection Act requests, social worker requests from other local authorities, data breaches, MP enquiries, complaints (corporate and statutory), Local Government and Social Care Ombudsman investigations, and Information Commissioner's Officer enquiries. The system supports officers in coordinating the responses, holding a centralised record, and in the preparation of performance reports. Procurement will be carrying out an exception Direct Award. It will not be cost effective to procure a brand new system. The current contract is on a rolling contract, but the rolling price is more expensive than if SBC are to have a fixed contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044569-2025 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jul 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £67,239 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKTON ON TEES BOROUGH COUNCIL |
| Locality | STOCKTON ON TEES |
| Post town | Cleveland |
| Postcode | TS17 6BJ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APTEAN |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48810000 - Information systems

## Release History

- 31 Jul 2025 at 08:23 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/044569-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/044569-2025
  31st July 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0569c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0569c0.json.