---
title: "Independent Complaints Adjudication Services for Ofsted"
ocid: "ocds-h6vhtk-056a04"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056a04"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056a04.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056a04.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2025-08-15"
---

# Independent Complaints Adjudication Services for Ofsted

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Tender  
OCID: ocds-h6vhtk-056a04

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## Summary

The Department for Education is seeking to contract a supplier to deliver the "Independent Complaints Adjudication Services for Ofsted". This tender, classified under the business and management consultancy sector, is located in the United Kingdom and is currently at the tender stage. The procurement process follows an open procedure and the main procurement category is services. Key dates to note include the end of the tender period on 19 September 2025, with the award period concluding on 1 October 2025. The contract, valued at up to £150,000 inclusive of VAT, is structured to commence on 1 November 2025 and conclude by 31 October 2028, with the possibility of renewal.

This tender presents a notable opportunity for businesses specialising in advisory and consultancy services, particularly those with expertise in handling and adjudicating complaints. It is an advantageous prospect for firms willing to engage with public authorities and provide a critical evaluation of institutional processes. The open procedure increases the accessibility for a range of businesses to compete, offering an equitable platform to capitalise on government contracts that demand transparency and accountability. Companies with a robust capacity for independent assessment and reporting will find themselves well-suited to fulfil the requirements of this contract, driving potential business growth within the public sector.

## Notice

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.

### Lot Information

Lot 1

Renewal: if deemed necessary by the department and OFSTED

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/049173-2025 |
| Notice type | UK12 - Procurement Termination Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2025 |
| Submission deadline | 19 Sep 2025 |
| Future notice date | 11 Aug 2025 |
| Award date | Not specified |
| Contract period | 1 Nov 2025 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | £125,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Cancelled |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Additional buyers | Missing |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 15 Aug 2025 at 13:30 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/049173-2025
- 14 Aug 2025 at 16:44 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/048952-2025
- 31 Jul 2025 at 10:50 - PlanningUpdate - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/044680-2025
- 31 Jul 2025 at 10:48 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/044676-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/049173-2025
  15th August 2025 - Procurement termination notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048952-2025
  14th August 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/044680-2025
  31st July 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/044676-2025
  31st July 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4281
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4282
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4283
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4284
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4285

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056a04. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056a04.json.