--- title: "A Framework Agreement for the Supply and Maintenance of Telecare Equipment" ocid: "ocds-h6vhtk-056a27" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056a27" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056a27.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056a27.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NORTH HERTFORDSHIRE DISTRICT COUNCIL" published: "2026-01-20" --- # A Framework Agreement for the Supply and Maintenance of Telecare Equipment Buyer: NORTH HERTFORDSHIRE DISTRICT COUNCIL Current stage: Award OCID: ocds-h6vhtk-056a27 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056a27) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056a27.json) ## Summary The North Hertfordshire District Council has completed its procurement process for a Framework Agreement concerning the supply and maintenance of telecare equipment. This process revolves around enhancing assistive technology solutions to support individuals in maintaining independence both in their homes and when away. The procurement falls under the industry category of health and social work services, with the focus on goods and services that cater to disability devices and alarm systems. Located in the region of Hertfordshire, the procurement follows an open procedure, with a multi-supplier framework divided into three main segments—home and hospital discharge, away from home, and complex needs solutions. Contracts have been awarded, with active contracts running from November 2025 through to November 2029, strategically positioning this initiative within the UK's sub-central government frameworks. This contract offers an opportunity for suppliers specializing in assistive technologies to tap into a significant market of over 9000 service users across Hertfordshire, supported by Herts Careline and Hertfordshire County Council. Businesses that provide high-quality technological solutions tailored to assistive technologies, particularly those adept in offering alarm systems and devices for varying degrees of personal independence, are well-positioned to benefit from this procurement. The inclusion of SMEs like CAREIUM UK LIMITED and CHIPTECH INTERNATIONAL LIMITED showcases opportunities for both small-to-medium enterprises and larger organisations with the capacity to innovate and deliver complex, tailored solutions aimed at the assistive technologies market. Thus, suppliers can leverage this framework to expand their offerings by integrating or developing technologies that meet the stringent criteria and evolving needs of service users in this sector. ## Notice North Hertfordshire District Council requires high quality assistive technology solutions to support people to establish, maintain or regain independence both in and away from their home setting, increasing successful early supported discharges from hospital, supporting people to maintain personal safety, to build confidence and to improve their physical and mental wellbeing. North Hertfordshire District Council's Herts Careline service works in partnership with Hertfordshire County Council to supply, maintain and monitors alarms for over 9000 service users across Hertfordshire. Of these users, approximately 5000 sites have assistive technology to support users with complex needs. Additionally, 500 users utilise our away service, taking technology out of the home with them in Hertfordshire and beyond. On average, our team of technicians complete 150 new installations each month. Herts Careline provides plug and play alarm kits to twenty (20) hospitals and professional services to support early discharge in Hertfordshire. The Council intends to procure a multi-supplier Framework Agreement divided into three Lots. The Lots are defined as follows: Lot 1: Solutions for Assistive Technologies Service at Home and Hospital Discharge Lot 2: Solutions for Assistive Technologies Service Away from Home Lot 3: Solutions for Assistive Technologies for Users with Complex Needs ### Lot Information Solutions for Assistive Technologies Service at Home and Hospital Discharge This lot focuses on providing assistive technology solutions for Herts Careline's 'community alarm and pendant' and 'hospital discharge' services to enable service users to leave hospital earlier and to live independently at home. This equipment must be easy to use so users are confident with it in the event of an emergency, when they need to raise an alarm to get help. a. Estimated Service Users per Annum: 1,400 b. This solution is for Herts Careline's 'community alarm and pendant' and 'hospital discharge' service. i. The solution must have a simple installation set-up to facilitate self-installation by service users or their contacts after having received the equipment upon discharge from hospital or via the post. ii. On/off switch must be easily accessible for users with limited dexterity and poor eyesight. c. Desired feature: button on the main device to prompt linked pendants to sound a chirp to help users find lost equipment. Solutions for Assistive Technologies Service Away from Home This lot is designed for Herts Careline's 'away' service, which supports mobile users with an emergency alarm while they are away from home such as visiting their local shops, walking in the countryside or travelling on public transport. The equipment must be discrete, light weight and easy to access during an emergency. a. Estimated Service Users per Annum: 150 b. This solution is for Herts Careline's 'away' service which allows users to raise an emergency alarm away from their home. i. This solution must support service users by providing voice connectivity and locational data to the ARC over a secure connection with the service user. ii. This solution must have falls detection to automatically trigger an alarm in the event of detecting a fall. Additionally, the service user must be able to raise an alert to the ARC when a button is pressed. The resultant alert must open a speech channel and issue the ARC with the location of the device. iii. This solution must be powered suitably to support users being away from home for long durations of time, its battery must be easily rechargeable, and each charge must have a battery life of at least 14 days. iv. This solution must be light weight, non-cumbersome and easy to wear. c. Desired feature: optional Geo Fence feature that can be activated if required. d. Desired feature: device senses if it is being worn/carried and it is identifiable when it is or is not in active use. e. Desired feature: function to remotely prompt the device to sound a chirp to help users find lost equipment. f. Desired feature: battery percentage is available for the service user. Solutions for Assistive Technologies for Users with Complex Needs This lot addresses the complex needs of Herts Careline's 'home' service users. The solutions must be robust and tamper resistant, so equipment is not easily disabled or broken. Sensors must be customisable, facilitating bespoke configurations based on individual assessment so equipment can be fine tuned to support users to live independently. Both environmental and personal sensors must be compatible with this solution, so a holistic solution can be deployed for users with a wide range of fluctuating needs. a. Estimated Service Users per Annum: 1,200 b. This solution is for Hert's Careline 'home' service for users with complex needs, requiring additional telecare to support the user's independence at home. i. This solution must have tamper-resistant features to prevent unauthorised access or tampering. ii. This solution must be adjustable and customisable to accommodate individual user preferences and specific needs including those with cognitive impairment and learning disability. iii. This solution must pair peripheral devices quickly and reliably to enable an efficient installation process. c. Desired feature: button on the main device to prompt linked pendants to sound a chirp to help users find lost equipment. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/005037-2026 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Framework | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jan 2026 | | Submission deadline | 26 Aug 2025 | | Future notice date | Not specified | | Award date | 22 Oct 2025 | | Contract period | 18 Nov 2025 - 17 Nov 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,040,000 | | Lots value | £3,040,000 | | Awards value | £3,040,000 | | Contracts value | £3,040,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active, Pending | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH HERTFORDSHIRE DISTRICT COUNCIL | | Locality | LETCHWORTH GARDEN CITY | | Post town | Stevenage | | Postcode | SG6 3JF | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH26 North and East Hertfordshire | | Local authority | North Hertfordshire | | Electoral ward | Letchworth South West | | Westminster constituency | North East Hertfordshire | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 3 | | Supplier names | CAREIUM; CHIPTECH INTERNATIONAL; LEGRAND ELECTRIC | ## CPV Codes ### Divisions - 33 - Medical equipments, pharmaceuticals and personal care products - 35 - Security, fire-fighting, police and defence equipment - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 33196200 - Devices for the disabled - 35121700 - Alarm systems - 79711000 - Alarm-monitoring services - 85000000 - Health and social work services - 85100000 - Health services - 98000000 - Other community, social and personal services ## Release History - 20 Jan 2026 at 17:01 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/005037-2026 - 5 Nov 2025 at 11:30 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/071190-2025 - 24 Oct 2025 at 10:23 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/068119-2025 - 24 Oct 2025 at 10:10 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/068105-2025 - 31 Jul 2025 at 11:59 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/044732-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/005037-2026 20th January 2026 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/071190-2025 5th November 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/068119-2025 24th October 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/068105-2025 24th October 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/044732-2025 31st July 2025 - Tender notice on Find a Tender - https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home North Hertfordshire District Council uses an E-Tendering system (In-Tend). Tenders must be returned through the Supply Hertfordshire Portal at the following website: Supply Hertfordshire Electronic Tendering Site - Home You must be registered on this website to respond. If you are already registered' you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage. Please ensure that you follow any instruction provided to you here. If you experience any technical difficulties, please contact the Intend Helpdesk on 0845 557 8079 or by email support@in-tend.com ## Notice URLs - http://chiptech.com - https://www.careium.co.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.legrand.com/legrandcare/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056a27. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056a27.json.