---
title: "Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks"
ocid: "ocds-h6vhtk-056a29"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056a29"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056a29.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056a29.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE HEALTH AND CARE PROFESSIONS COUNCIL"
published: "2025-07-31"
---

# Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

Buyer: THE HEALTH AND CARE PROFESSIONS COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-056a29

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056a29)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056a29.json)

## Summary

The Health and Care Professions Council, one of the sub-central government authorities in London, has completed the procurement process for the "Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks." This project falls under the goods category, specifically communication software packages, and involves the implementation of a new cloud-based telephony and customer contact solution. The award date was 25 July 2025, and the contract period is set to commence on 14 January 2026, ending on 13 January 2029, with possible extensions until 2031. The procurement method used was direct and below the threshold, which means no competition was involved.

This procurement presents substantial opportunities for businesses specialising in communication software, particularly those with capabilities in cloud-based solutions. Companies with expertise in Microsoft Teams and Five9 configurations could potentially benefit from establishing partnerships or providing complementary services. Given the procurement was awarded to OPUS BUSINESS SYSTEMS LTD, an SME based in Surrey, similar-sized enterprises with flexible and modern telecommunication solutions might find an edge in competing for related contracts or extensions of this project. As the contract includes possibilities for renewal based on mutual agreement and additional options for purchases, businesses looking to expand their offerings in the public sector will discover significant growth prospects through collaborations or subcontracting agreements under the framework agreement terms and conditions.

## Notice

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044742-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jul 2025 |
| Contract period | 14 Jan 2026 - 13 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £236,210 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE HEALTH AND CARE PROFESSIONS COUNCIL |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE11 4BU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Kennington |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 31 Jul 2025 at 12:26 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/044742-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/044742-2025
  31st July 2025 - Contract award notice on Find a Tender

## Notice URLs

- https://www.hcpc-uk.org/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056a29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056a29.json.