---
title: "Real Time Passenger Information System Upgrade & Ongoing Support"
ocid: "ocds-h6vhtk-056b08"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056b08"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056b08.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056b08.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PLYMOUTH CITY COUNCIL"
published: "2026-01-28"
---

# Real Time Passenger Information System Upgrade & Ongoing Support

Buyer: PLYMOUTH CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-056b08

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056b08)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056b08.json)

## Summary

Plymouth City Council has conducted a public procurement process for the "Real Time Passenger Information System Upgrade & Ongoing Support" project, aimed at enhancing the public transport infrastructure in Plymouth, UK. The project's scope includes the supply, installation, and commissioning of various real-time information display systems across the city. This tender process has concluded with an award to J M W Systems Limited for a contract period from 21st January 2026 to 31st March 2033. The procurement was conducted using an open procedure under the legal basis of the UKPGA 2023/54, and the buyer is identified as a sub-central government public authority. The procurement category includes both goods and services, with options for future expansions and technological upgrades.

This contract creates significant opportunities for businesses involved in public transport infrastructure and smart city solutions. With a focus on real-time passenger information systems and traffic light priority, companies specialising in computer systems, installation services, and software maintenance can find growth opportunities. Businesses with capabilities in integrating scalable and adaptive solutions to accommodate future technological advancements, such as 5G connectivity and AI-based prediction models, would be well-suited to compete in this arena. The project supports the need for ongoing system maintenance and performance monitoring, requiring collaboration with local suppliers adept in these areas.

## Notice

Plymouth City Council ("The Authority") is seeking suitably qualified and experienced suppliers to tender for the replacement of the city's Real-Time Passenger Information (RTPI) system to include Traffic Light Priority (TLP). This project forms a key part of the Authority's commitment to improving public transport infrastructure and enhancing the passenger experience within the city of Plymouth. The successful Supplier will be responsible for the supply, installation, and commissioning of the following components: * in-shelter displays. * pole-mounted displays. * additional displays at various key sites across the city of Plymouth. The system must be fully integrated and capable of delivering accurate, real-time information to passengers across the city of Plymouth. The contract will include ongoing support and maintenance for both hardware and software throughout the contract term, provision of all necessary data feeds to ensure accurate and timely information delivery, a web-based back-office system to enable the Authority to monitor system performance and manage display content, including manual overrides where necessary. A comprehensive reporting package must be provided to monitor and report on system performance, support compliance with targets set out in the Bus Service Improvement Plan (BSIP) and other Department for Transport (DfT) requirements, and also be adaptable to future changes in reporting needs and performance metrics for the duration of the contract. The solution must be scalable and flexible to accommodate future technological developments, policy changes, and evolving user needs.

### Lot Information

Lot 1

Options: The contract includes options for the provision of additional or enhanced system functionalities related to real-time passenger information and traffic light priority. These may include, but are not limited to: * Integration with additional transport modes or operators. * Expansion of the system to cover additional geographic areas or routes. * Deployment of additional display units or on-vehicle equipment. * Implementation of enhanced analytics, reporting, or data-sharing capabilities. * Upgrades to support emerging technologies (e.g. 5G connectivity, AI-based prediction models). * Optional modules for user engagement, accessibility features, or environmental monitoring. These options may be exercised at the discretion of the Authority in response to evolving operational requirements, technological developments, or stakeholder needs during the contract term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007458-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2026 |
| Submission deadline | 26 Sep 2025 |
| Future notice date | Not specified |
| Award date | 1 Dec 2025 |
| Contract period | 21 Jan 2026 - 31 Mar 2033 |
| Recurrence | 2032-04-05 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,030,027 |
| Lots value | £1,030,027 |
| Awards value | £1,050,545 |
| Contracts value | £1,050,545 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLYMOUTH CITY COUNCIL |
| Additional buyers | ATKINSRÉALIS UK LIMITED |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL1 3BJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Epsom and Ewell |
| Electoral ward | Woodcote & Langley Vale |
| Westminster constituency | Epsom and Ewell |
| Delivery location | TLK41 Plymouth |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | J M W SYSTEMS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 32 - Radio, television, communication, telecommunication and related equipment
- 34 - Transport equipment and auxiliary products to transportation
- 45 - Construction work
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30200000 - Computer equipment and supplies
- 32321200 - Audio-visual equipment
- 32400000 - Networks
- 34970000 - Traffic-monitoring equipment
- 45316210 - Installation of traffic monitoring equipment
- 48813200 - Real-time passenger information system
- 50324100 - System maintenance services
- 63712700 - Traffic control services
- 72267000 - Software maintenance and repair services

## Release History

- 28 Jan 2026 at 10:29 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/007458-2026
- 3 Dec 2025 at 12:21 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/079314-2025
- 1 Aug 2025 at 09:49 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/045096-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/007458-2026
  28th January 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/079314-2025
  3rd December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/045096-2025
  1st August 2025 - Tender notice on Find a Tender
- https://www.supplyingthesouthwest.org.uk/
  The procurement documents are available for unrestricted and full direct access, free of charge, at https://procontract.due-north.com/Advert?advertId=78881e3f-ef6d-f011-813a-005056b64545&p=696a9836-1895-e511-8105-000c29c9ba21 Reference number: DN781587

## Notice URLs

- http://www.atkinsrealis.com
- http://www.plymouth.gov.uk
- https://procontract.due-north.com/Advert?advertId=78881e3f-ef6d-f011-813a-005056b64545&p=696a9836-1895-e511-8105-000c29c9ba21
- https://www.find-tender.service.gov.uk/Notice/006609-2025?origin=SearchResults&p=1
- https://www.jmw-systems.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056b08. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056b08.json.