---
title: "Connect to Work CRM System"
ocid: "ocds-h6vhtk-0581d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0581d2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0581d2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0581d2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STAFFORDSHIRE COUNTY COUNCIL"
published: "2025-12-02"
---

# Connect to Work CRM System

Buyer: STAFFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0581d2

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## Summary

Staffordshire County Council has successfully completed the procurement process for a Customer Relationship Management (CRM) system to aid the "Connect to Work" programme, aimed at effectively managing participant and employer engagements and linking with the Department of Work and Pensions. This public procurement contract was awarded using an open procedure, with a focus on the goods category, and the award was made to ALCIUM SOFTWARE LIMITED. The procurement was conducted at a sub-central government level, with the main contract executed from 17th November 2025 to 16th November 2027, with potential extensions up to 2030, subject to government funding and approval. The initial tendering phase was planned meticulously with pre-market engagement finalized by July 2025 and tender submissions closing on 11th September 2025.

This procurement presents a notable opportunity for businesses specialising in software development, specifically those providing CRM solutions, to engage with public sector projects. Small and medium enterprises (SMEs) could find such opportunities particularly beneficial, as evidenced by ALCIUM SOFTWARE LIMITED, a SME, securing the contract. The award process evaluated pricing and quality, ensuring that competitive businesses have a chance to showcase innovative solutions that meet quality standards. As government procurement processes often have extensions and future tendering opportunities, keeping abreast of such notices allows businesses to expand their portfolio, cater to public sector needs, and establish a foothold in long-term government partnerships.

## Notice

Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.

### Lot Information

Lot 1

Renewal: The term of the contract will be 2 years plus 3 x 1 year extensions (20th October 2027 - 19th October 2028, 20th October 2028 - 19th October 2029, 20th October 2029 - 19th October 2030 ). Extensions will be used dependent on: grant funding allocation, the Connect to Work program performance, and the impact of Local Government Reorganisation.

### Planning Information

Please note that this notice relates to Pre Market Engagement that has already taken place.
Connect to Work is a Government program. Following national publications regarding the program, 3 suppliers contacted the Council with marketing emails in February 2025 and provided demonstration of their systems. These suppliers were sent a follow up document requesting information regarding the systems' current reporting capabilities.
In July 2025, a further supplier contacted the Council with an invitation to a webinar which involved a demonstration of their system.
The pre market engagement has not shaped the requirements set in the upcoming procurement, these have been derived from the Grant Guidance and Technical Notes Department of Work and Pensions (DWP) have published for Connect to Work, other information provided by DWP, and the Council itself.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/078776-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2025 |
| Submission deadline | 11 Sep 2025 |
| Future notice date | Not specified |
| Award date | 29 Oct 2025 |
| Contract period | 17 Nov 2025 - 16 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | £200,000 |
| Awards value | £200,000 |
| Contracts value | £200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE COUNTY COUNCIL |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST16 2LP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Forebridge |
| Westminster constituency | Stafford |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALCIUM SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 2 Dec 2025 at 10:30 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/078776-2025
- 29 Oct 2025 at 11:58 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/069313-2025
- 14 Aug 2025 at 13:26 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/048794-2025
- 5 Aug 2025 at 14:58 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/046241-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/078776-2025
  2nd December 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/069313-2025
  29th October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048794-2025
  14th August 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/046241-2025
  5th August 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://evolutive.co.uk
- https://supplierlive.proactisp2p.com/Account/Login
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.staffordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0581d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0581d2.json.