---
title: "Provision of a Cloud Contact Centre for ONS"
ocid: "ocds-h6vhtk-058226"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058226"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058226.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058226.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "OFFICE FOR NATIONAL STATISTICS"
published: "2025-08-06"
---

# Provision of a Cloud Contact Centre for ONS

Buyer: OFFICE FOR NATIONAL STATISTICS  
Current stage: Planning  
OCID: ocds-h6vhtk-058226

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058226)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058226.json)

## Summary

The Office for National Statistics (ONS), a central government public authority located in Newport, United Kingdom, is planning an upcoming procurement process for services related to the provision of a Cloud Contact Centre, specifically the GovDelivery Communications Cloud Contact Centre. As of 6th August 2025, the process is in the planning stage, with the contract period expected to commence on 13th March 2026 and conclude on 12th March 2034. The procurement falls under the services category within the data services industry and has a gross value of £2,673,607.20. Interested parties should be aware of a key date of 1st September 2025 for future notices.

This tender presents valuable growth opportunities for businesses proficient in delivering data services and cloud contact centre solutions. It is particularly suited for companies that can offer services within a framework agreement, aligning with governmental standards and requirements. As it involves the establishment of a comprehensive cloud-based communication system for a government body, businesses specialising in cloud technologies and data management will find this contract beneficial for expanding their portfolio and enhancing their visibility within the public sector. Firms with experience in managing large-scale government contracts and offering scalable, innovative services will be well-positioned to compete effectively.

## Notice

GovDelivery Communications Cloud Contact Centre for ONS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/046391-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Sep 2025 |
| Award date | Not specified |
| Contract period | 13 Mar 2026 - 12 Mar 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,228,006 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE FOR NATIONAL STATISTICS |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8XG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72300000 - Data services

## Release History

- 6 Aug 2025 at 09:02 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/046391-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/046391-2025
  6th August 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058226. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058226.json.