--- title: "Digital Triage Primary Care Solutions" ocid: "ocds-h6vhtk-05822e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05822e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05822e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05822e.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "DIGITAL HEALTH & CARE WALES" published: "2025-08-06" --- # Digital Triage Primary Care Solutions Buyer: DIGITAL HEALTH & CARE WALES Current stage: Planning OCID: ocds-h6vhtk-05822e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05822e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05822e.json) ## Summary The procurement process is being initiated by Digital Health & Care Wales, who are seeking solutions for "Digital Triage Primary Care Solutions" in the health sector. This endeavour is situated in Cardiff, United Kingdom. The current stage is planning, marking an early investigatory phase with a market engagement notice published on 6th August 2025. Interested parties are invited to participate in a request for information (RFI) process, with the deadline for submission of completed RFI documents set for 29th August 2025. The project is anticipated to start on 1st November 2025 and conclude by 31st October 2027, although these dates are tentative as there is no formal procurement strategy established yet. The procurement method involves market engagement to inform future decisions. This tender presents a significant opportunity for businesses specialising in software packages and IT services, particularly those capable of developing digital solutions for healthcare settings. The requirement is for a digital platform that facilitates GP triage, appointment management, patient communication, and business intelligence, making it ideal for SMEs within the IT sector. Engaging in this market process can provide businesses with insights and networking opportunities, potentially influencing the procurement strategy should the contracting authority move forward to awarding a contract. Suppliers adept in consulting, software development, and systems integration are encouraged to express interest to shape future healthcare technology solutions. ## Notice The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are looking for a digital solution that will at a minimum meet the needs of a General Practice (GP) triage solution that supports patient triage, appointment management, patient communication and business intelligence. The team are undertaking an information gathering exercise regarding what solutions are available in the market. Suppliers are requested to confirm their interest in participating in this market engagement process by emailing rachel.stirrup@wales.nhs.uk. The process involves the completion and return of a Request For Information (RFI) document, which will be emailed to you on receipt of your expression of interest email. Completed RFIs must be returned via email to rachel.stirrup@wales.nhs.uk and gms@wales.nhs.uk, no later than 12:00 on Friday 29th August 2025. It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process. Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response. All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet. ### Planning Information As previously detailed, the engagement process involves the completion a RFI document. RFI documents can be obtained by emailing rachel.stirrup@wales.nhs.uk to confirm your interest in participating within this market engagement process. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/046404-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Aug 2025 | | Submission deadline | Not specified | | Future notice date | 7 Oct 2025 | | Award date | Not specified | | Contract period | 1 Nov 2025 - 31 Oct 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DIGITAL HEALTH & CARE WALES | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF11 9AD | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Riverside | | Westminster constituency | Cardiff West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 6 Aug 2025 at 09:14 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/046404-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/046404-2025 6th August 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05822e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05822e.json.