---
title: "Digital Place for Local Public Services - Customer Experience Program"
ocid: "ocds-h6vhtk-0582c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0582c6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0582c6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0582c6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TAMESIDE METROPOLITAN BOROUGH COUNCIL"
published: "2025-08-06"
---

# Digital Place for Local Public Services - Customer Experience Program

Buyer: TAMESIDE METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0582c6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0582c6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0582c6.json)

## Summary

The Tameside Metropolitan Borough Council recently completed the procurement process for a service contract titled "Digital Place for Local Public Services - Customer Experience Program". The procurement was focused within the IT services industry, specifically targeting consulting, software development, Internet, and support. This initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies over a three-year period from 6th June 2025 to 6th June 2028. The procurement was conducted via a limited method, specifically as a direct award through G Cloud 14 without the prior publication of a tender call. The project is geographically situated within the UKD region, specifically for services delivered to Tameside Council, and the award was signed on 6th August 2025. The awarded contract, worth £900,000, was given to Placecube Ltd.

This tender offers significant opportunities for growth for businesses specialising in IT services, especially those concentrating on customer experience enhancement and operational efficiency solutions. The contract calls for innovative approaches to public service digitalisation, making it an attractive proposition for companies capable of delivering on large-scale digital transformation projects. Businesses with experience in consulting and software development, especially those that can operate within the public sector framework, stand to benefit significantly. Engaging with regional or local authorities, such as Tameside Metropolitan Borough Council, also presents an opportunity for businesses to establish or strengthen relationships within the public procurement market.

## Notice

3-year contract. The Council are seeking a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.

### Lot Information

Lot 1

3-year for a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.

### Procurement Information

Procured as a direct award through G Cloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/046650-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TAMESIDE METROPOLITAN BOROUGH COUNCIL |
| Locality | ASHTON UNDER LYNE |
| Post town | Oldham |
| Postcode | OL6 0GS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD35 Greater Manchester South East |
| Local authority | Tameside |
| Electoral ward | St Peter's |
| Westminster constituency | Ashton-under-Lyne |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLACECUBE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Aug 2025 at 15:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/046650-2025

## Notice URLs

- https://www.tameside.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0582c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0582c6.json.