---
title: "Provision of All-age Carers Support Service"
ocid: "ocds-h6vhtk-0582da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0582da"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0582da.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0582da.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA CITY COUNCIL"
published: "2025-12-12"
---

# Provision of All-age Carers Support Service

Buyer: SOUTHEND-ON-SEA CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0582da

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## Summary

The Southend-on-Sea City Council has concluded the award phase for the provision of an All-age Carers Support Service, aimed at comprehensive support for unpaid carers of all ages. Located in Southend-on-Sea, Essex, this initiative falls under the health and social work services industry category. The procurement process involved an open procedure, demonstrating transparency and inclusivity for interested parties, with a substantial total contract value of £1,083,507.60. A standstill period concluding on 23 December 2025 precedes a contract period starting from 1 April 2026 to 31 March 2029, with potential extensions. In summary, the procurement journey consisted of planning initiated in August 2025, followed by tender activities through September to October 2025, culminating in award evaluations in December 2025. This project aligns with the Council's future aims post-Local Government Reform and involves multiple stakeholders, including carers, local VCSEs, and health partners, ensuring diverse input and collaborative service delivery across age groups.

Businesses engaged in health and social services, especially those focusing on community and personal support, are well-positioned to benefit from this contract's opportunities. The procurement's open procedure allows small and medium-sized enterprises (SMEs) and local community organisations to compete, fostering growth and enabling them to provide pivotal support to carers across Southend-on-Sea. The project's multi-faceted approach, including digital and face-to-face service modalities, provides a scalable model for enterprises aiming to expand their service offerings to integrate technology and personal interaction, addressing unique community needs. This contract establishes a significant platform for businesses dedicated to improving wellbeing through impactful and responsive service solutions catered to carers' unique challenges and requirements.

## Notice

Southend-on-Sea City Council (SCC) intends to award an All-age Carers Support Service. The detail of which can be found below. Overview: The contract aims to commission a comprehensive support service for unpaid carers of all ages, providing them with timely information, advice, practical and emotional support, respite options, and advocacy. The service must be accessible, inclusive, co-produced with carers, and responsive to their diverse and changing needs. Outcomes include improved carer wellbeing, resilience, and access to support at different points in their caring journey. Stakeholders include carers, local VCSEs, local businesses, health partners, and Adult Social Care. Complexity includes aligning delivery across age groups and ensuring digital and face-to-face access. Scope of Service: The service will require the provision of information and advice and support across various areas and the provision of a range of services for carers. The All-age Carers Support service covers the following services: * Early identification * Information and advice * Statutory carers assessments * Personal Budget * Peer support * Carers breaks * Young carers * Transition support * Ad hoc appointment breaks * Advocacy for carers Access and Delivery of Service: The Carers Support Service will provide face-to-face support and be available a minimum of five days a week on a flexible basis. The service must be accessible to all carers, including those who work or have limited availability due to their caring responsibilities. The provider should record how carers access the service, including face-to-face, telephone, email, online platforms, or virtual meetings. The service will not operate from a fixed physical base but will instead deliver support from community hubs and other accessible venues across Southend-on-Sea. This outreach approach will help maximise visibility and accessibility within the community. Where appropriate, the provider is expected to offer home visits, including to carers living in their own homes or in settings such as care homes or supported accommodation, to ensure equitable access for those unable to travel. Conditions of Award: The decision to award this contract to the Preferred Bidder will be subject to the following: * Satisfactory conclusion of the voluntary Standstill Period. * Successful completion of the awarded bidders' compliance and certification checks at the PSQ Stage and following the provisional award of contracts to the successful bidders. * Successful completion of Southend-on-Sea City Council's governance to award process which is set to take place in January 2026. Local Government Reform: The contracting authority is Southend-on-Sea City Council and any Successor Body meaning one or more entities which assumes any of the Council's functions (as applicable) as a result of Local Government Reform (LGR). Such successor body or bodies may be, without limitation, a local authority, a combined county authority, a strategic authority or any other status determined pursuant to the Devolution and LGR Legislation.

### Lot Information

Lot 1

Renewal: There is an option to extend the contract by 24 months with 2 extensions available (of 12 month durations each).

### Planning Information

Southend-on-Sea City Council wish to engage with prospective bidders to give an overview of the Scope of Services and provide further procurement-related information on the upcoming tender exercise. There will also be an opportunity for a Q&A session at the end of the presentation. 
The Council will use all reasonable endeavours to respond to questions raised within the session.
Please email lucygayler@southend.gov.uk by no later than 22nd August 2025 to confirm your attendance and register your interest in this opportunity.
The Market Engagement Event will be held virtually via Teams (Date: 26th August 2026 Time: 10:30am - 11:30am) Please provide all attendees names and email addresses to the email address above.
Southend City Council will also require all prospective bidders to complete a pre-market engagement questionnaire in order for the Council to receive further market insight prior to the engagement session. Please complete the questionnaire by no later than 22nd August 2025. The questionnaire will be issued to all prospective bidders who register an intent to respond via email to the above email address.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/082637-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2025 |
| Submission deadline | 30 Oct 2025 |
| Future notice date | 26 Aug 2025 |
| Award date | 12 Dec 2025 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,007,065 |
| Lots value | £1,007,065 |
| Awards value | £1,083,507 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA CITY COUNCIL |
| Locality | SOUTHEND ON SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6FA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARERS FIRST |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 12 Dec 2025 at 16:07 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/082637-2025
- 25 Sep 2025 at 13:59 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/059770-2025
- 6 Aug 2025 at 15:40 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/046683-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/082637-2025
  12th December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/059770-2025
  25th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/046683-2025
  6th August 2025 - Preliminary market engagement notice on Find a Tender
- https://procurement.southend.gov.uk/southend/portal.nsf/index.htm
  The provisioning of documentation relating to the Procurement Process and the submission of Responses from interested Parties will be conducted electronically via Southend-on-Sea City Council's Electronic Tender Facility, ProContract: https://procurement.southend.gov.uk/southend/portal.nsf/index.htm The Candidates must ensure that they have downloaded and are fully aware of all the information which they are required to be in receipt of. This will include; Procurement Specific Questionnaire, Technical (Quality) Responses, Commercial (Price) Submission, Tender Forms & Declarations. All submissions must be forms to be completed online via Pro Contract.

## Notice URLs

- http://www.carersfirst.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.southend.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0582da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0582da.json.