---
title: "Heating Systems Repairs, Servicing and Maintenance Contract"
ocid: "ocds-h6vhtk-0583fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0583fb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0583fb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0583fb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COASTLINE HOUSING LIMITED"
published: "2026-05-28"
---

# Heating Systems Repairs, Servicing and Maintenance Contract

Buyer: COASTLINE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0583fb

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## Summary

Coastline Housing Limited, a sub-central government public authority based in Redruth, United Kingdom, has recently concluded the award stage of a procurement process titled "Heating Systems Repairs, Servicing and Maintenance Contract." The contract is estimated at £19,500,000, covering services related to repair and maintenance of building installations, specifically heating systems. This procurement falls under an open procedure as per the Procurement Act 2023 and is aimed at addressing servicing and responsive maintenance of various heating systems across its portfolio of approximately 5,000 residential properties and 5 commercial buildings in Cornwall. The initial contract runs from 1st April 2027 until 31st March 2030, with options for extensions up to 2037.

This tender presents significant opportunities for businesses in the mechanical and electrical sectors, particularly those with experience and capabilities in managing large-scale maintenance and repair services. Firms that can demonstrate a strong track record of compliance, quality assurance, and customer service, alongside relevant industry accreditations, are well-poised to benefit. Moreover, this contract emphasises social value, sustainability, and local economic impact, providing businesses that are committed to these principles with a substantial growth avenue. Given the geographical scope within Cornwall and the rigorous performance standards, businesses with robust local planning capabilities and emergency response services stand to gain the most from this procurement opportunity.

## Notice

Coastline Housing Ltd are seeking suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings. Coastline has a long track record of achieving 100% compliance in all key areas. The contract is to be a 24/7/365 provision and target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours. Scope of Services The contract will cover but will be advertised as separate lots: Gas Domestic and commercial servicing, testing and repairs Oil-fired heating systems Solid Fuel heating systems Air Source Heat Pumps (ASHP) Ground Source Heat Pumps (GSHP) Including heat networks Domestic and commercial gas heating systems Associated commercial heating systems The successful contractor will be responsible for: Maintaining 100% regulatory compliance at all times 24/7/365 emergency call-out services Planned servicing and maintenance Responsive repairs Planned replacement programmes Key Considerations The incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE). The geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge. In context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential. The ability to identify and prioritise vulnerable customers will be required. Coastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts. There is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments. Contractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard. The contract will be procured using an Open Procedure under the Procurement Act 2023 and associated Regulations. Coastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost. The contractor will be required to access Coastline's online portal to provide all necessary documentation and confirm completion of all works before the end of every working day. This contract presently includes a penalty of up to PS100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract. Minimum Requirements Interested suppliers must demonstrate: Proven experience in delivering similar services across all areas of work and specified system types. Relevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS) Capacity to manage emergency response and high-volume service delivery A commitment to ensure that Coastline meets all Regulatory standards. A commitment to compliance, quality assurance, and customer service. Total value (estimated) PS19,500,000 including VAT Above the relevant threshold Contract dates (estimated) 1 April 2027 to 31 March 2030 Possible extension to 31 March 2037 10 years Description of possible extension: Initial Contract is for a period of 3 years with optional extensions: +2 years +3 years +2 years (Total contract length inclusive of all extensions is 10 years) Main procurement category Services CPV classifications 50700000 - Repair and maintenance services of building installations Contract locations UKK3 - Cornwall and Isles of Scilly Lot 1. LOT 1- FOSSIL FUEL Description Lot 1 - is for testing, inspecting, servicing, responsive maintenance, to Fossil fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as "boilers") as and when required, and associated distribution systems within occupied and void (empty) properties. The Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately; 3,182 properties with gas 55 properties with solid fuel 246 oil heating systems 5 commercial heating installations Smoke and carbon monoxide detectors that require testing 57 Solid fuel appliances and associated flues / chimneys 812 Domestic gas cookers, hobs and gas fires 29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders) 246 Oil fired appliances (and associated tanks) 1 Direct acting electric boilers (Burbax) 57 Sweep of flues for open fires and other solid fuel appliances Lot value (estimated) PS8,000,000 including VAT Same for all lots CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots. Lot 2. LOT 2- RENEWABLES Description Lot 2 - is for testing, inspecting, servicing, responsive maintenance, to Renewable fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as "boilers") as and when required, and associated distribution systems within occupied and void (empty) properties. The Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately; 832 renewable heating systems Smoke and carbon monoxide detectors that require testing 1 Direct acting electric boilers (Burbax) 188 unvented hot water cylinders 54 Mechanical heat ventilation recovery 19 Solar thermal hot water systems Lot value (estimated) PS5,500,000 including VAT Same for all lots CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots. Lot 3. LOT 3 - PLANNED COMPONENTS Description Lot 3 - This lot is for possible planned component replacements and upgrading of systems, quantities are yet not defined as they will be reviewed annually, planned works to boilers and similar heat sources as detailed in the procurement documents (hereinafter referred to as "boilers") will be required, and associated distribution systems within occupied and void (empty) properties. The delivery quantities may however depend on availability of other grant funding, contractor restrictions with that funding streams and Coastline Housing's strategy in delivering Net Zero by 2050. The Contract area will cover Coastline Housing stock, there will be disposals and new acquisitions continually added to the below quantities, with the possibility to include stock managed on behalf of others, of which there are approximately; 3,182 properties with gas 55 properties with solid fuel 246 oil heating systems 832 renewable heating systems 5 commercial heating installations 320 electric only heating 57 Solid fuel appliances and associated flues / chimneys 812 Domestic gas cookers, hobs and gas fires 29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders) 246 Oil fired appliances (and associated tanks) 3,184 Combined heat and power gas fired boilers 1 Direct acting electric boilers (Burbax) 188 Vented and unvented hot water cylinders 54 Mechanical heat ventilation recovery 57 Sweep of flues for open fires and other solid fuel appliances 19 Solar thermal hot water systems Lot value (estimated) PS6,000,000 including VAT Same for all lots CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.

### Lot Information

LOT 1- FOSSIL FUEL

Renewal: Initial Contract is for a period of 3 years with optional extensions: +2 years +3 years +2 years (Total contract length inclusive of all extensions is 10 years)

LOT 2- RENEWABLES

Renewal: Initial Contract is for a period of 3 years with optional extensions: +2 years +3 years +2 years (Total contract length inclusive of all extensions is 10 years)

LOT 3 - PLANNED COMPONENTS

Renewal: Initial Contract is for a period of 3 years with optional extensions: +2 years +3 years +2 years (Total contract length inclusive of all extensions is 10 years)

### Planning Information

Coastline Housing are keen to receive Expressions of Interest (EOI) to gauge market interest in this opportunity.
How to Submit an Expression of Interest (EOI)
Please submit your EOI by 16/02/2026 to 
gareth.jones@coastlinehousing.co.uk
Your submission must include:
Company name and contact details
Summary of relevant experience and capabilities
Confirmation of capacity to deliver across all areas of this work
Evidence of all necessary accreditations (e.g., Gas Safe, OFTEC, MCS, NICEIC, NAPIT)
Evidence of supporting Corgi QAS business accreditation
A statement confirming understanding of TUPE obligations, including how you will effectively resource this contract in the event that TUPE cannot be relied upon.
Next Steps
Following the EOI stage, suppliers will be invited to participate in the full tender process (W/C 23rd Feb). Further details, including the Invitation to Tender (ITT), will be issued at
that stage.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/050127-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2026 |
| Submission deadline | 22 Mar 2026 |
| Future notice date | 23 Feb 2026 |
| Award date | 25 May 2026 |
| Contract period | 31 Mar 2027 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,500,000 |
| Lots value | £19,500,000 |
| Awards value | £19,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COASTLINE HOUSING LIMITED |
| Locality | REDRUTH |
| Post town | Truro |
| Postcode | TR15 3RQ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Pool & Tehidy |
| Westminster constituency | Camborne and Redruth |
| Delivery location | TLK3 Cornwall and Isles of Scilly, TLK30 Cornwall and Isles of Scilly |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MSB GROUP MECHANICAL & ELECTRICAL |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50700000 - Repair and maintenance services of building installations

## Release History

- 28 May 2026 at 09:34 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/050127-2026
- 24 Feb 2026 at 09:49 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016337-2026
- 23 Feb 2026 at 15:52 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016190-2026
- 5 Feb 2026 at 12:06 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/010421-2026
- 8 Aug 2025 at 09:57 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/047187-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/050127-2026
  28th May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/016337-2026
  24th February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/016190-2026
  23rd February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/010421-2026
  5th February 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/047187-2025
  8th August 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.blueflameheat.co.uk/
- https://msbgroup.co.uk/
- https://procontract.due-north.com
- https://www.coastlinehousing.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0583fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0583fb.json.