--- title: "EEAST - Accident Repairs" ocid: "ocds-h6vhtk-058583" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058583" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058583.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058583.json" source: "Find A Tender Service" current_stage: "Award" buyer: "EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST" published: "2025-11-10" --- # EEAST - Accident Repairs Buyer: EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST Current stage: Award OCID: ocds-h6vhtk-058583 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058583) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058583.json) ## Summary The procurement process for the "EEAST - Accident Repairs" contract has been managed by the East of England Ambulance Service NHS Trust, headquartered in Melbourn, United Kingdom. This contract pertains to providing a recovery and repair service for vehicles within the locations of Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk, Suffolk, and Essex. This contract, awarded under an open procedure, involves a total value of £1.8 million and runs from 1st November 2025 to 31st October 2028, with potential extensions for two additional twelve-month periods. The procurement process is complete, with the latest award and contract details confirmed in November 2025. The industry category for this procurement is vehicle-fleet-support services. This tender presents substantial growth opportunities for businesses specialising in vehicle recovery and repair services, particularly those experienced in timely and efficient service delivery. The contract's division into six lots across diverse locations could appeal to SMEs capable of managing lots individually or in combination, enhancing their profile through regional service provision. Businesses offering reliable 24/7 roadside recovery services, and swift repair turnaround, will be well-suited to compete for future opportunities similar to this ongoing contract, thus contributing to their growth and expansion within the public sector. ## Notice For the provision of a recovery and repair service for damaged vehicles leased to the Contracting Authority, the property of, or in the custody or control of the Contracting Authority for all six (6) Lots as detailed below: Lot 1 - Bedfordshire Lot 2 - Cambridgeshire Lot 3 - Hertfordshire Lot 4 - Norfolk Lot 5 - Suffolk Lot 6 - Essex The contract will run from 1st November 2025 to 31st October 2028 with the option to extend for two (2) x further periods of up to twelve (12) months. ### Lot Information Bedfordshire The Authority is seeking a Supplier to provide a recovery and repair service within Bedfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: *Attend the roadside and recover the vehicle within 2 hours (24/7) *Attend the Authority's premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Bedfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative Options: 3 year contract with the option to extend for 2 x further periods of 12 months Renewal: 3 year contract with the option to extend for 2 x further periods of 12 months Cambridgeshire The Authority is seeking a Supplier to provide a recovery and repair service within Cambridgeshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: *Attend the roadside and recover the vehicle within 2 hours (24/7) *Attend the Authority's premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Cambridgeshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative Options: 3 year contract with the option to extend for 2 x further periods of 12 months Renewal: 3 year contract with the option to extend for 2 x further periods of 12 months Hertfordshire The Authority is seeking a Supplier to provide a recovery and repair service within Hertfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: *Attend the roadside and recover the vehicle within 2 hours (24/7) *Attend the Authority's premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Hertfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative Options: 3 year contract with the option to extend for 2 x further periods of 12 months Renewal: 3 year contract with the option to extend for 2 x further periods of 12 months Norfolk The Authority is seeking a Supplier to provide a recovery and repair service within Norfolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: *Attend the roadside and recover the vehicle within 2 hours (24/7) *Attend the Authority's premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Norfolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative Options: 3 year contract with the option to extend for 2 x further periods of 12 months Renewal: 3 year contract with the option to extend for 2 x further periods of 12 months Suffolk The Authority is seeking a Supplier to provide a recovery and repair service within Suffolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: *Attend the roadside and recover the vehicle within 2 hours (24/7) *Attend the Authority's premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Suffolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative Options: 3 year contract with the option to extend for 2 x further periods of 12 months Renewal: 3 year contract with the option to extend for 2 x further periods of 12 months Essex The Authority is seeking a Supplier to provide a recovery and repair service within Essex for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: *Attend the roadside and recover the vehicle within 2 hours (24/7) *Attend the Authority's premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority's Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority's locations within Essex. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative Options: 3 year contract with the option to extend for 2 x further periods of 12 months Renewal: 3 year contract with the option to extend for 2 x further periods of 12 months ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/072384-2025 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Nov 2025 | | Submission deadline | 5 Sep 2025 | | Future notice date | Not specified | | Award date | 14 Oct 2025 | | Contract period | 4 Nov 2025 - 31 Oct 2028 | | Recurrence | 2030-08-01 | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | £1,500,000 | | Awards value | £1,500,000 | | Contracts value | £1,500,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST | | Locality | MELBOURN | | Post town | Stevenage | | Postcode | SG8 6EN | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH4 Cambridgeshire and Peterborough | | ITL 3 | TLH42 Cambridgeshire CC | | Local authority | South Cambridgeshire | | Electoral ward | Melbourn | | Westminster constituency | South Cambridgeshire | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | FULL CIRCLE ENTERPRISE | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50111110 - Vehicle-fleet-support services ## Release History - 10 Nov 2025 at 12:31 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/072384-2025 - 15 Oct 2025 at 15:09 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/065684-2025 - 13 Aug 2025 at 14:23 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/048478-2025 - 11 Aug 2025 at 16:23 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/047784-2025 - 11 Aug 2025 at 16:17 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/047782-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/072384-2025 10th November 2025 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/065684-2025 15th October 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/048478-2025 13th August 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/047784-2025 11th August 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/047782-2025 11th August 2025 - Tender notice on Find a Tender ## Notice URLs - https://health-family.force.com/s/Welcome - https://www.eastamb.nhs.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058583. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058583.json.