---
title: "Service Desk Professional Support Service"
ocid: "ocds-h6vhtk-0586c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0586c2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0586c2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0586c2.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LEEDS COMMUNITY HEALTHCARE NHS TRUST"
published: "2025-09-02"
---

# Service Desk Professional Support Service

Buyer: LEEDS COMMUNITY HEALTHCARE NHS TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-0586c2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0586c2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0586c2.json)

## Summary

Leeds Community Healthcare NHS Trust is currently engaged in a tender process, seeking to appoint a provider for the "Service Desk Professional Support Service." This initiative, which is categorised under computer support and consultancy services, aims to support the end-to-end design and implementation of a new service desk arrangement. The procurement process is at the tender stage and is conducted via an open, below-threshold competition. Interested suppliers can submit their tenders through the Atamis Health Family System before the closing date on 3rd October 2025 at 12:00 PM. The project, to be executed in the United Kingdom, involves the preliminary discovery of existing workflows, current support provisions, and the needs of the broader organisation.

This tender presents substantial opportunities for businesses specialising in IT consultancy and support, particularly those capable of providing comprehensive service desk solutions. Companies that are small and medium-sized enterprises (SMEs) or those categorised as voluntary, community, and social enterprises (VCSEs) may find this opportunity especially appealing, as they are explicitly encouraged to participate. The project demands that the chosen supplier complete the service delivery within twelve months, following a contract commencement expected in late 2025. The potential for business growth lies in the opportunity to establish a long-term relationship with a significant public authority, and the ability to demonstrate innovative, efficient solutions for public sector clients.

## Notice

Support in the end-to-end design and implementation of a new service desk arrangement. This will initially require a discovery piece of work, to understand how we currently work, the support we provide, and the requirements of our wider organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/052988-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2025 |
| Submission deadline | 3 Oct 2025 |
| Future notice date | 6 Oct 2025 |
| Award date | Not specified |
| Contract period | 2 Dec 2025 - 1 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | £50,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS COMMUNITY HEALTHCARE NHS TRUST |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS6 1PF |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Headingley & Hyde Park |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 2 Sep 2025 at 07:48 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/052988-2025
- 13 Aug 2025 at 09:21 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/048286-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/052988-2025
  2nd September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048286-2025
  13th August 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4709
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4710

## Notice URLs

- https://atamis-1928.my.site.com/ProSpend__CustomCommunitiesLogin?startURL=%2Fone%2Fone.app#/alohaRedirect/apex/Supplier_Portal_2019
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.noecpc.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0586c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0586c2.json.