--- title: "EPOS" ocid: "ocds-h6vhtk-058784" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058784" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058784.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058784.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON NORTH EASTERN RAILWAY LIMITED" published: "2025-08-14" --- # EPOS Buyer: LONDON NORTH EASTERN RAILWAY LIMITED Current stage: Planning OCID: ocds-h6vhtk-058784 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058784) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058784.json) ## Summary The procurement process is currently in the planning stage, initiated by London North Eastern Railway Limited, a public undertaking located at West Offices, York, United Kingdom. The contract is titled "EPOS" and falls under the goods category, specifically focusing on Point of Sale (POS) software packages. A preliminary market engagement notice has been published, with a deadline for pre-market engagement responses set for the 5th of September, 2025. The procurement will support and enhance LNER's existing retail solutions onboard their trains, with the need for an electronic point of sale system. The contract's value is anticipated to gross £1,440,000 and spans from July 2026 to June 2031, with the possibility of renewal until 2032, catering primarily to the utilities sector. This tender presents significant opportunities for business growth, particularly for businesses specialising in POS software and systems integration. Companies capable of supplying flexible, interoperable solutions that are hardware agnostic stand to benefit. Businesses, including small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs), with expertise in digital payment solutions, comprehensive back-office systems, and seamless integration skills are well-suited to compete for this contract. This endeavour allows businesses to collaborate with a major transport provider, supporting active passenger engagement and operational planning across LNER’s network, facilitating long-term growth in the transport technology sector. ## Notice LNER currently operates a retail solution enabling customers to purchase food, beverages, and other items during their journey. This solution offers two primary channels for purchase: customers can buy items directly from the onboard Cafe Bar via an EPOS (Electronic Point of Sale) device operated by an onboard colleague, or order from their seat using a cloud-based platform accessed by scanning a QR code with their own device, with orders delivered directly to their location. Both platforms support multiple payment methods, including digital wallets, and are designed to offer a seamless, convenient user experience. The solution includes a comprehensive, auditable back-office system that enables LNER to manage product information and pricing, promotional offers and discounts, user activity (linked to sales, locations, and profiles), and transaction characteristics such as refunds, complimentary items, and discounts. In addition, the system supports both planned, (through the back office ahead of the day of travel) and ad-hoc ordering. (through the on train device and app). Orders are placed at the train level and integrate with LNER's third-party procurement partner. The back office incorporates journey-specific data, supporting both short-term and long-term operational planning. Integration capabilities are essential: the current solution interfaces with multiple third-party systems and must support open API access to ensure interoperability and scalability. The solution is required to agnostic to hardware, and currently provides access via iOS through company smartphones, but supplied hardware solutions can be considered. ### Planning Information Please note the deadline for this pre market Engagement is 05/09/25 @10am. Please respond to the questionnaire at https://forms.office.com/e/x3FQBsejZQ ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/048596-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Aug 2025 | | Submission deadline | Not specified | | Future notice date | 5 Sep 2025 | | Award date | Not specified | | Contract period | 30 Jun 2026 - 30 Jun 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON NORTH EASTERN RAILWAY LIMITED | | Locality | YORK | | Post town | York | | Postcode | YO1 6GA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Micklegate | | Westminster constituency | York Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48110000 - Point of sale (POS) software package ## Release History - 14 Aug 2025 at 08:00 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/048596-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/048596-2025 14th August 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.lner.co.uk - https://forms.office.com/e/x3FQBsejZQ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058784. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058784.json.