---
title: "Contact Centre Delivery"
ocid: "ocds-h6vhtk-05887d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05887d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05887d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05887d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2025-08-15"
---

# Contact Centre Delivery

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-05887d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05887d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05887d.json)

## Summary

The West Midlands Combined Authority, a regional authority based in Birmingham, has successfully completed a procurement process for a contract titled "Contact Centre Delivery" in the field of software packages and information systems. This contract, awarded to 8X8 UK Limited, involves delivering the Cloud Contact Centre Platform through GCloud 14. The procurement used a limited method, specifically an award procedure without prior publication of a call for competition, and is classified under the goods category. Key dates include the contract's signing on 14 August 2025, and the implementation is scheduled from June 2025 to June 2026 in the West Midlands region. The awarded contract has a value of £63,934.20.

This tender presents significant opportunities for businesses operating in the digital solutions and IT services sectors, particularly those specialising in cloud-based platforms. Given the procurement's focus on software systems, companies with expertise in delivering integrated tech solutions and the capacity to manage large-scale public sector contracts would be well-positioned to compete. Although this contract was awarded without open competition, understanding similar procurement opportunities can prepare businesses for future tenders, particularly those available through frameworks like GCloud. Additionally, maintaining capability in providing competitive pricing can be an asset in securing similar contractual agreements.

## Notice

West Midlands Combined Authority has awarded a contract to 8X8 for the delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 13 platform. The contract is to run from June 2025 - June 2026.

### Lot Information

Lot 1

Delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 14 platform. The contract is run from June 2025 - June 2026.

### Procurement Information

compliant call off via GCloud 14.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048970-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £63,934 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Aug 2025 at 07:29 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/048970-2025

## Notice URLs

- https://www.wmca.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05887d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05887d.json.