--- title: "Independent Health Complaints Advocacy" ocid: "ocds-h6vhtk-0589f9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0589f9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0589f9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0589f9.json" source: "Find A Tender Service" current_stage: "Award" buyer: "LONDON BOROUGH OF EALING" published: "2026-01-29" --- # Independent Health Complaints Advocacy Buyer: LONDON BOROUGH OF EALING Current stage: Award OCID: ocds-h6vhtk-0589f9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0589f9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0589f9.json) ## Summary The London Borough of Ealing has completed the procurement process for an Independent Health Complaints Advocacy service. This initiative is designed to support individuals navigating complaints in health and social care services. The awarded contract, valued at £302,502 gross, will commence on 1 April 2026 and is set to end on 31 March 2029, with a potential two-year extension. The procurement followed an open competition method under a light-touch regime, showcasing services in the health and social work sector. The awarded supplier, Hammersmith & Fulham Association for Mental Health, is a large-scale provider based in London. The final stage of the procurement saw seven bids submitted for consideration. This contract offers substantial growth potential for businesses in the health advocacy field, particularly those capable of delivering comprehensive support services to vulnerable groups, such as individuals with mental health challenges or physical disabilities. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) can particularly benefit given the suitability criteria outlined in the tender. Businesses with a strong understanding of healthcare advocacy and a commitment to delivering high-quality service while resolving health service complaints are well-suited to fulfill the contract requirements. This procurement underscores the demand for expertise in managing and facilitating resolution in health service interactions. ## Notice Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive. ### Lot Information Lot 1 Renewal: 1 option to extend for up to 2 years. ### Planning Information Premarket engagement runs from 18th August to 5th September 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/007990-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jan 2026 | | Submission deadline | 19 Nov 2025 | | Future notice date | 1 Oct 2025 | | Award date | 21 Jan 2026 | | Contract period | 31 Mar 2026 - 31 Mar 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | £300,000 | | Awards value | £252,085 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF EALING | | Additional buyers | LONDON BOROUGH OF EALING USE | | Locality | LONDON | | Post town | West London | | Postcode | W5 2HL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI73 Ealing | | Local authority | Ealing | | Electoral ward | Ealing Broadway | | Westminster constituency | Ealing Central and Acton | | Delivery location | TLI73 Ealing | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | HAMMERSMITH & FULHAM ASSOCIATION FOR MENTAL HEALTH | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85312300 - Guidance and counselling services - 85312310 - Guidance services - 85312320 - Counselling services - 85312400 - Welfare services not delivered through residential institutions - 85320000 - Social services ## Release History - 29 Jan 2026 at 12:12 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/007990-2026 - 23 Oct 2025 at 12:27 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/067814-2025 - 18 Aug 2025 at 15:11 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/049603-2025 - 18 Aug 2025 at 14:45 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/049583-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/007990-2026 29th January 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/067814-2025 23rd October 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/049603-2025 18th August 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/049583-2025 18th August 2025 - Preliminary market engagement notice on Find a Tender - https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects ## Notice URLs - http://www.ealing.gov.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0589f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0589f9.json.