--- title: "Lift Management Service" ocid: "ocds-h6vhtk-058a79" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058a79" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058a79.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058a79.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NORTH STAR HOUSING GROUP" published: "2025-08-29" --- # Lift Management Service Buyer: NORTH STAR HOUSING GROUP Current stage: Tender OCID: ocds-h6vhtk-058a79 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058a79) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058a79.json) ## Summary North Star Housing Group, a public authority operating in sub-central government, is inviting tenders for a Lift Management Service contract. This initiative seeks skilled contractors to deliver comprehensive lift servicing, maintenance, and repair services across its facilities in the Northeast of England. The procurement falls under the services category, requiring an open procurement method with a competitive flexible procedure. The tender, identified as NSHG/0007, includes elements like passenger lifts and ceiling hoists. The current stage is a tender update, with the closing date for submission set for 26th September 2025. Key dates include an enquiry period ending on 1st September 2025 and an award period set to conclude on 17th October 2025. The contract is valued at £40,000, and the procurement will be managed through the Intend portal, adhering to a legal framework under UKPGA 2023/54. This tender offers significant business growth opportunities, especially for qualified small and medium-sized enterprises (SMEs) specialising in lift maintenance services. The engagement covers both regular preventative maintenance and reactive servicing, responding to a need for continuous and reliable lift operation across residential buildings. Companies that possess the capability to provide 24/7 emergency support and maintain robust health and safety standards, including compliance with British Standards and all necessary industry accreditations, will find this an advantageous opportunity. The contract period extends from January 2026 to January 2028, with a potential renewal option up to January 2029, providing a stable long-term engagement for successful bidders. ## Notice North Star Housing Group is seeking tenders from qualified and experienced contractors to deliver a comprehensive programme of lift servicing, maintenance, and repair services. This contract covers a variety of lifting equipment including passenger lifts, stairlifts, and ceiling hoists located across North Star's housing portfolio in the Northeast of England. The contract includes both planned preventative maintenance and responsive call-out work. New equipment may be added throughout the life of the contract, and the appointed contractor will be required to accommodate these additions within the agreed service framework. The successful contractor will be responsible for carrying out quarterly servicing and maintenance of passenger lifts, with stairlifts and ceiling hoists being serviced either twice yearly or quarterly, depending on the specific site requirements. They will also be expected to attend to reactive faults and breakdowns, including emergency responses 24 hours a day, seven days a week, 365 days per year. Contractors must provide all necessary repair services, replacement of components during maintenance visits, and support for auto-dialler alarm systems used for entrapment situations. Engineers must submit digital reports within five days of each visit and provide full visibility of all planned and reactive works through North Star's housing management system. Out-of-hours support and prompt emergency response are essential to the contract. All service and maintenance activities must adhere to specified response times. Entrapment emergencies require a one-hour response, urgent breakdowns must be attended within four hours, and non-urgent issues must be responded to within 24 hours. Preventative maintenance must be fully inclusive of the servicing and minor components needed to maintain satisfactory operational status. All inspections and works must meet both statutory obligations and manufacturer recommendations, with the contractor ensuring that any safety-critical issues are immediately reported and resolved. Engineers are required to be fully qualified, competent, and experienced across a range of lifting equipment and systems. To avoid unnecessary repeat visits, the contractor must maintain a stock of common spare parts. Contractors are required to comply with all health and safety legislation, including the Health and Safety at Work Act and the Construction (Design and Management) Regulations. Comprehensive risk assessments and method statements must be submitted, covering all work undertaken under this contract. Contractors must hold all necessary industry accreditations and ensure that engineers possess up-to-date and relevant qualifications. Services must be conducted in line with Lift Guidance Note LG1 and relevant British Standards. The contractor must also provide evidence of insurance, liability cover, and will be required to attend periodic site meetings and quality inspections. ### Lot Information Lot 1 Renewal: 3 years, with a Possible extension of one year to 1st January 2029 at North Star's sole discretion ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/052429-2025 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Aug 2025 | | Submission deadline | 26 Sep 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2026 - 1 Jan 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £40,000 | | Lots value | £40,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH STAR HOUSING GROUP | | Locality | THORNABY | | Post town | Cleveland | | Postcode | TS17 6QN | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC31 Hartlepool and Stockton-on-Tees | | Local authority | Stockton-on-Tees | | Electoral ward | Mandale & Victoria | | Westminster constituency | Middlesbrough and Thornaby East | | Delivery location | TLC North East (England), TLE2 North Yorkshire | ## CPV Codes ### Divisions - 42 - Industrial machinery - 50 - Repair and maintenance services ### Codes - 42416000 - Lifts, skip hoists, hoists, escalators and moving walkways - 50750000 - Lift-maintenance services ## Release History - 29 Aug 2025 at 11:39 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/052429-2025 - 19 Aug 2025 at 12:08 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/049815-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/052429-2025 29th August 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/049815-2025 19th August 2025 - Tender notice on Find a Tender - https://in-tendhost.co.uk/northstarhousinggroup/aspx/Home All documents will be provided via the Intend portal. - https://northstarhg.sharepoint.com/:f:/s/Procurement-NorthStarProcurementHub/EvYIImzfN6VHgchqdewxdHQB08Il3eQ75jtYMz1_wOYIGA?e=2QDxJ7 Full ITT pack, including quality questions. ## Notice URLs - https://in-tendhost.co.uk/northstarhousinggroup/aspx/Tenders/Current - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.northstarhg.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058a79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058a79.json.