---
title: "Children's Services Independent Complaint Investigations"
ocid: "ocds-h6vhtk-058aa0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058aa0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058aa0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058aa0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BOURNEMOUTH, CHRISTCHURCH AND POOLE COUNCIL"
published: "2025-08-19"
---

# Children's Services Independent Complaint Investigations

Buyer: BOURNEMOUTH, CHRISTCHURCH AND POOLE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-058aa0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058aa0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058aa0.json)

## Summary

The Bournemouth, Christchurch and Poole Council has completed a procurement process for "Children's Services Independent Complaint Investigations," classified under the health and social work services industry category. The procurement aimed at securing an array of service providers to handle a high volume of complaints investigations consistently, given the unpredictability of requests. The procurement, finalized by 19 August 2025, involved a direct procurement method operating below the competition threshold in a light-touch regime. The contract, valued at £90,000, covers services to be delivered within the UKK24 region from 1 April 2025 to 31 March 2026.

This contract provides growth opportunities, particularly for businesses in the health and social care sector. Companies possessing capabilities in providing investigatory services, whether large or small to medium-sized enterprises, would be well-suited to tender in such procurement processes. By partnering with public authorities like BCP Council, businesses can leverage their specialized skills to handle demand in essential service sectors and create broader socio-economic benefits. The procurement also suggests potential future invitations for similar tenders, given the dynamic nature of these service requirements.

## Notice

BCP require several companies / individuals to do this work due to the volume of work and unpredictable nature of requests. BCP need to have a number of investigators available at any given time to cope with demand and statutory timescales for the work to be completed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/049874-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH, CHRISTCHURCH AND POOLE COUNCIL |
| Locality | BOURNEMOUTH |
| Post town | Bournemouth |
| Postcode | BH2 6DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 7 |
| Supplier names | ARTA GAP; AVOCET SERVICES; BLOOM SOCIAL CARE; MAKING EXPERIENCES COUNT; NKM REVIEWS; PERSONAL ASSISTANT; ROAD CASTLE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 19 Aug 2025 at 13:50 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/049874-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/049874-2025
  19th August 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058aa0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058aa0.json.