---
title: "Extension - Patient & Healthcare Communications & Related IT Services"
ocid: "ocds-h6vhtk-058ad3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058ad3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058ad3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058ad3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST ON BEHALF OF NHS COMMERCIAL SOLUTIONS"
published: "2025-09-01"
---

# Extension - Patient & Healthcare Communications & Related IT Services

Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST ON BEHALF OF NHS COMMERCIAL SOLUTIONS  
Current stage: Award  
OCID: ocds-h6vhtk-058ad3

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## Summary

The procurement process titled "Extension - Patient & Healthcare Communications & Related IT Services" was conducted by Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions. The procurement falls under the IT services industry category and was performed using the restricted procedure under the Public Contracts Regulations 2015. The framework agreement, initially set to expire on 24th August 2025, has been extended to 24th August 2026 due to unforeseen circumstances impacting the approvals process. This extension ensures continued service delivery across various healthcare communications systems, including patient messaging, medical messaging, and video conferencing, throughout the UK. The procurement process was completed, as indicated by necessary compliance and procedural adaptations.

This framework agreement presents ample opportunities for business growth, especially for IT firms capable of delivering consulting, software development, and support services tailored to healthcare communications systems. Small and medium-sized enterprises (SMEs) and larger organisations with expertise in telecommunications, software package development, digital signage, and healthcare applications are well-suited to participate. The framework has appointed multiple suppliers across several key lots, enabling businesses to secure significant contracts worth up to £15 million. The agreement structured to facilitate a competitive environment encourages innovative solutions that can enhance patient and healthcare communications, presenting a lucrative opportunity for businesses seeking to expand their footprint within the public healthcare sector.

## Notice

This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Procurement identifier (OCID): ocds-h6vhtk-058ad3 Published 19 August 2025, 5:20pm The details of the Framework Agreement are provided below. NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199). Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years. The Framework has been structured to incorporate ten lots of which seven were awarded. These are: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Apps Development Services Lot 6: Social Marketing Services - Not awarded Lot 7: Video Conferencing System Lot 8: In-Patient Infotainment Management System- Not awarded Lot 9: Medical Representative Check-In Software System - Not awarded Lot 10: Bespoke Services

### Lot Information

Patient Messaging Services

Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Medical Messaging Application (Pager Replacement)

Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Kiosk Display (Digital Signage)

Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Patient Check-In Management System

is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

App Development Services

The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Video Conferencing System

This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Bespoke Services

is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

### Procurement Information

This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services. The current Framework Agreement expiry date is 24th August 2025. The Framework Agreement is proposed to be extended for 12 (Twelve) months. This VEAT is issued to clarify Patient & Healthcare Communications & Related IT Services Framework Agreement's term to be extended until 24th August 2026. Regulation 72(1)(c) permits modifications following "circumstances which a diligent authority could not have foreseen" where "the modification does not alter the overall nature of the contract" and "any increase in price does not exceed 50% of the value of the original contract or framework agreement". NHS Commercial Solutions is entitled to rely on Regulation 72(1)(c) of the PCR to extend the Framework to allow sufficient time to complete the procurement process on the basis that: 1.the extension became necessary as a result of last minute changes to the governance and approvals process that had to be completed before the procurement could commence; 2.the need to recomplete elements of the process to reflect changing requirements during the approvals process, and delays in obtaining the necessary approvals from relevant third parties; and 3.the overall consequence of these changes and delays being that the approvals process has taken much longer than indicated. Moreover, the only modification being proposed is an extension to the term, with no other changes to the terms of the contract. As such, the proposed modification does not result in a change to the overall nature of the framework. Further, the total value advertised in this VEAT Notice is PS15m (Exclusive of any applicable VAT) which is lower than the originally advertised contract value. There is no uplift to the overall value of the Framework as a result of the extension and the overall value of the call-off contracts to be placed under the Framework will not extend by more than 50% as a result of the continued use of the Framework during its total term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/052965-2025 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £15,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST ON BEHALF OF NHS COMMERCIAL SOLUTIONS |
| Locality | DORKING |
| Post town | Redhill |
| Postcode | RH4 1XA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Dorking North |
| Westminster constituency | Dorking and Horley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 17 |
| Supplier names | BARRIER NETWORKS; BTS HOLDINGS; EXPONENTIAL-E; HEALTHCARE COMMUNICATIONS UK LTD T/A IMIMOBILE EUROPE; HEALTHCARE COMMUNICATIONS UK LTD T/A IMIMOBILEEUROPE; HILL-ROM LTD T/A HILLROM; HOSPITAL SERVICES; ICNH LTD TRADING AS DRDOCTOR; INSIGHT DIRECT (UK; INTOUCH WITH HEALTH; MULTITONE ELECTRONICS; NETCALL TECHNOLOGY; SOFTCAT; STANLEY SECURITY SOLUTIONS; VISIONABLE; ZIVVER; ZIVVER B.V. LAREN |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 30200000 - Computer equipment and supplies
- 30231300 - Display screens
- 31682230 - Graphic display panels
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32232000 - Video-conferencing equipment
- 32320000 - Television and audio-visual equipment
- 32510000 - Wireless telecommunications system
- 39133000 - Display units
- 48000000 - Software package and information systems
- 48512000 - Interactive voice response software package
- 48515000 - Video conferencing software package
- 48983000 - Development software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216100 - Electronic message services
- 64216120 - Electronic mail services
- 72000000 - IT services: consulting, software development, Internet and support
- 72212515 - Video conferencing software development services
- 72230000 - Custom software development services
- 72260000 - Software-related services
- 72300000 - Data services
- 72400000 - Internet services
- 79512000 - Call centre

## Release History

- 1 Sep 2025 at 17:17 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/052965-2025
- 19 Aug 2025 at 16:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/049963-2025

## Notice URLs

- https://www.commercialsolutions-sec.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058ad3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058ad3.json.