---
title: "L3 Customer Service Apprenticeship"
ocid: "ocds-h6vhtk-058b12"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058b12"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058b12.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058b12.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK & PENSIONS"
published: "2025-08-20"
---

# L3 Customer Service Apprenticeship

Buyer: DEPARTMENT FOR WORK & PENSIONS  
Current stage: Award  
OCID: ocds-h6vhtk-058b12

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058b12)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058b12.json)

## Summary

The Department for Work & Pensions, a central government public authority located in London, United Kingdom, has completed the procurement process for a project titled "L3 Customer Service Apprenticeship." The project aims to commercially fund six learners in Wales to undertake Level 3 Customer Service Apprenticeship programmes. This procurement falls under the services category, specifically focusing on staff training services, and utilised a direct procurement method below the threshold, without competition. The contract was awarded to MBKB LTD, a supplier based in Coseley, United Kingdom. The procurement stage has progressed to the award phase, with the contract having been signed on 20th August 2025, and the contract duration set from 21st August 2025 to 20th September 2025.

This tender represents an opportunity for strategic business growth in the educational and training sector, particularly for businesses specialising in vocational training services. Companies experienced in delivering apprenticeship programmes and possessing the capability to operate across multiple regions within the UK, including the northern (UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK), would be well-suited to compete for similar opportunities in the future. This type of contract is particularly advantageous for small and medium enterprises (SMEs) keen to establish or expand their portfolio by aligning with public sector initiatives aimed at enhancing skill levels within the workforce. By participating in such government-backed programmes, businesses can leverage their expertise to secure repeat opportunities and forge lasting relationships with key government departments.

## Notice

To commercially fund 6 learners in Wales to undertake L3 Customer Service Apprenticeship. Processed by SSCL

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/050078-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Aug 2025 |
| Contract period | 20 Aug 2025 - 20 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £24,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK & PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MBKB |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 20 Aug 2025 at 10:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/050078-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/050078-2025
  20th August 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://mbkbgroup.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058b12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058b12.json.