---
title: "Collection & Recovery Services"
ocid: "ocds-h6vhtk-058c38"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058c38"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058c38.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058c38.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTHERN WATER SERVICES LIMITED"
published: "2026-06-09"
---

# Collection & Recovery Services

Buyer: SOUTHERN WATER SERVICES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-058c38

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## Summary

Southern Water Services Limited has successfully completed the procurement process for their "Collection & Recovery Services" tender, focusing on modernising their debt collection and recovery strategies. This procurement, following a competitive flexible procedure under the Procurement Act 2023, was open to service providers in the collection agency services industry across the United Kingdom. The award date was on 9th June 2026, and the contract period extends from 23rd November 2026 to 23rd November 2030, with possibilities for renewal. The tender is categorised under utilities and aims to introduce innovative, data-driven solutions to enhance their operational model in Worthing, UK, where Southern Water is based.

This framework presents significant opportunities for businesses specialising in debt recovery and customer engagement services. It reflects an emphasis on digital solutions, early customer engagement, and data-led approaches, offering a platform for companies with strengths in these areas to align their services with Southern Water’s objectives for cost-efficiency and improved customer experience. Suppliers are expected to demonstrate capabilities in delivering robust, customer-focused recovery solutions, making this an attractive opportunity for businesses with innovative strategies and the technical ability to deliver high-quality services efficiently. This tender specifically suits large enterprises, yet indicates provisions for SMEs, allowing diverse participation from the industry.

## Notice

We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.

### Lot Information

Digital & Engagement Collections

Renewal: Southern Water may extend the Framework Agreement beyond the initial 4-year term by giving the Supplier at least three months' notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

Trace, Recovery & Legacy Debt Management

Renewal: Southern Water may extend the Framework Agreement beyond the initial 4-year term by giving the Supplier at least three months' notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

Litigation Management

Renewal: Southern Water may extend the Framework Agreement beyond the initial 4-year term by giving the Supplier at least three months' notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

Probate & Deceased Account Management

Renewal: Southern Water may extend the Framework Agreement beyond the initial 4-year term by giving the Supplier at least three months' notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

### Planning Information

As part of this procurement, we will undertake a pre-tender engagement process to ensure the market is well-informed and aligned with our objectives. This process is designed to:
Raise awareness of the upcoming procurement opportunity
Share early insights into the scope, requirements, and strategic goals of the framework
Invite feedback from suppliers to help shape the final specification and approach
Encourage innovation and market readiness by outlining our expectations around flexibility, digital capability, and customer-centric recovery models
Engagement activities may include:
Market notice publication
Supplier information sessions or webinars
Request for Information (RFI) or Prior Information Notice (PIN)
One-to-one discussions or soft market testing
This process is compliant with the Procurement Act 2023 and aims to foster a competitive, transparent, and collaborative environment that supports the successful delivery of the new Collections & Recovery Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054124-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2026 |
| Submission deadline | 4 Mar 2026 |
| Future notice date | 17 Nov 2025 |
| Award date | 8 Jun 2026 |
| Contract period | 23 Nov 2026 - 23 Nov 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000,000 |
| Lots value | £40,000,000 |
| Awards value | £19,800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHERN WATER SERVICES LIMITED |
| Locality | WORTHING |
| Post town | Brighton |
| Postcode | BN13 3NX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Northbrook |
| Westminster constituency | Worthing West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | ADVANTIS CREDIT; CONEXUS RECOVERY & FIELD SERVICES; ORBIT CREDIT SERVICES; PHILLIPS & COHEN ASSOCIATES (UK; UK SEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79100000 - Legal services
- 79940000 - Collection agency services

## Release History

- 9 Jun 2026 at 09:34 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/054124-2026
- 2 Feb 2026 at 08:32 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008722-2026
- 21 Aug 2025 at 13:52 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/050570-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/054124-2026
  9th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/008722-2026
  2nd February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/050570-2025
  21st August 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.southernwater.co.uk
- https://southernwater.bravosolution.co.uk
- https://southernwater.bravosolution.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058c38. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058c38.json.