---
title: "Contact Centre Solution"
ocid: "ocds-h6vhtk-058db3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058db3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058db3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058db3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED"
published: "2025-08-26"
---

# Contact Centre Solution

Buyer: NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-058db3

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058db3.json)

## Summary

Northumbria Healthcare Facilities Management Limited has completed the procurement process for a 'Contact Centre Solution' under the services category, specifically focusing on postal and telecommunications services. The contract, awarded to Netcall Technology Ltd, is intended to deliver the solution largely in Northumberland but extends across multiple UK regions, such as UKC, UKD, UKE, among others. The procurement was conducted via a limited method without a prior call for competition, primarily justified by the need for supplier continuity and value for money considerations. This stage of the procurement process reached its completion with the contract being signed on 18th August 2025, with an overall contract value of GBP 279,976.

This tender presents considerable growth opportunities, especially for large-scale businesses like Netcall Technology Ltd that operate within the telecommunications sector and have the capability to provide robust contact centre solutions. Given the nature of direct awards without a competitive tendering process, companies looking to compete in similar future contracts should focus on establishing a reputed partnership with procuring authorities and showcasing value through ongoing service consistency. Engaging with regional and local authorities, such as those in the healthcare management sector, might also provide avenues for strategic alliances and expanded service offerings.

## Notice

Contact Centre Solution for NHFM

### Lot Information

Lot 1

Contact Centre Solution - Liberty Cloud by Netcall Technology Ltd

Options: 2 x 12 months

### Procurement Information

Supplier Continuity and VFM

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/051235-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £279,976 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE27 0QJ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Shiremoor |
| Westminster constituency | Tynemouth |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 26 Aug 2025 at 11:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/051235-2025

## Notice URLs

- http://www.northumbria.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058db3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058db3.json.