---
title: "Service Desk Certification (SDC) Programme"
ocid: "ocds-h6vhtk-058df5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058df5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058df5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058df5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MARITIME AND COASTGUARD AGENCY"
published: "2025-08-26"
---

# Service Desk Certification (SDC) Programme

Buyer: MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-058df5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058df5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058df5.json)

## Summary

The Maritime and Coastguard Agency has concluded the procurement process for the Service Desk Certification (SDC) Programme, facilitated by the Service Desk Institute (SDI). This contract, under the central government umbrella, encompasses delivery over three years and nine months, starting from 28th August 2025 and ending on 26th June 2029. Located in Southampton, UK, the agency opted for a direct procurement method, targeting specialist training services without competition, falling below the financial threshold. The SDC programme aims to enhance service desk operations, aligning with global standards through structured improvement plans. Key dates include the contract signing on 26th August 2025, with the programme focusing on the service industry category.

This tender presents significant opportunities for service-oriented businesses, especially those specialising in consulting, training, and service improvement frameworks. The contract's emphasis on global best practice standards for service desks offers a platform for companies aiming to benchmark and validate their operational maturity. Businesses similar to Customers International Limited, a small to medium-sized enterprise with expertise in this field, could leverage such opportunities to expand their industry footprint, enhance service delivery capabilities, and gain recognition as leaders in service desk certification and improvement plans.

## Notice

This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation. Expenses are recoverable in line with DfT Policy rates.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/051348-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Aug 2025 |
| Contract period | 27 Aug 2025 - 26 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £29,900 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CUSTOMERS INTERNATIONAL LIMITED TRADING AS SERVICE DESK INSTITUTE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80510000 - Specialist training services

## Release History

- 26 Aug 2025 at 15:02 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/051348-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/051348-2025
  26th August 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058df5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058df5.json.