---
title: "CRM for NHSE participant/candidate data"
ocid: "ocds-h6vhtk-058e6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058e6d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058e6d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058e6d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-08-27"
---

# CRM for NHSE participant/candidate data

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-058e6d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058e6d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058e6d.json)

## Summary

NHS England, a central government public authority located in London, has awarded a contract titled "CRM for NHSE participant/candidate data" to SugarCRM UK Ltd. The procurement process aimed to streamline the Customer Relationship Management (CRM) systems across NHS England, offering a temporary solution to manage participant and candidate data for leadership development programmes pending a corporate system transition. This contract, under the industry category of Customer Relations Management software, was executed using a direct procurement method identified as "Below threshold - without competition". The award stage was completed with the contract being signed on 28th July 2025 and set to run for a year from 31st July 2025 to 30th July 2026, valued at £30,000.

This tender presents significant opportunities for businesses specialising in CRM software, particularly those offering tailored solutions to public sector clients. Such contracts enable companies to gain visibility and create a strong portfolio within the government sector, potentially leading to further public and private sector opportunities. Businesses with robust CRM systems and experience in handling large-scale data management would be well-suited to compete in similar procurement opportunities, fostering business growth through increased credibility and establishment in a competitive market.

## Notice

There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/051537-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Jul 2025 |
| Contract period | 30 Jul 2025 - 30 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUGARCRM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 27 Aug 2025 at 10:39 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/051537-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/051537-2025
  27th August 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.england.nhs.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058e6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058e6d.json.