---
title: "CRM for NHSE participant/candidate data"
ocid: "ocds-h6vhtk-058e6f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058e6f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058e6f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058e6f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-08-27"
---

# CRM for NHSE participant/candidate data

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-058e6f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058e6f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058e6f.json)

## Summary

NHS England has successfully completed the procurement process for a Customer Relationship Management (CRM) software package to manage participant and candidate data. This procurement, titled "CRM for NHSE participant/candidate data," is situated within the goods category, specifically focusing on Customer Relation Management software. Based in London, this award, according to the Open Contracting ID 'ocds-h6vhtk-058e6f-051539-2025', marks the conclusion of a direct procurement method which was conducted below the competitive threshold, without competition. The contracting process proceeded to the award stage on 27th August 2025 and the contract commenced on 31st July 2025, running until 30th July 2026.

This tender presents significant opportunities for businesses involved in the development and provision of CRM software solutions, particularly those positioned to support large public sector organisations such as NHS England. With the corporate goal of centralising CRM systems, companies that can offer adaptable CRM solutions are especially well-suited to engage in upcoming tenders within this industry category. This current contract with SugarCRM UK Ltd, a large-scale supplier located in Cheltenham, highlights the value of specialised software services capable of managing extensive participant and applicant information effectively. The contract, valued at £30,000, underscores the demand for robust solutions in the public healthcare sector.

## Notice

There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/051539-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Jul 2025 |
| Contract period | 30 Jul 2025 - 30 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUGARCRM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 27 Aug 2025 at 10:39 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/051539-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/051539-2025
  27th August 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.england.nhs.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058e6f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058e6f.json.