---
title: "Out of Hours Call-Handling Services"
ocid: "ocds-h6vhtk-058ebe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058ebe"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058ebe.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058ebe.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BELIEVE HOUSING LIMITED"
published: "2026-01-30"
---

# Out of Hours Call-Handling Services

Buyer: BELIEVE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-058ebe

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-058ebe.json)

## Summary

The procurement process for the "Out of Hours Call-Handling Services" by Believe Housing Limited is at the award stage as of 30th January 2026. This contract is aimed at providing an emergency response service outside of standard business hours, available every day of the year, and is set to operate in the United Kingdom's region UKC14. The award follows an open procedure, with Orbis Protect Limited identified as the supplier, pending the contract's signature scheduled for 13th February 2026. The contract will commence on 1st April 2026 and run through to 31st March 2029, with potential renewals of up to 12 months on two occasions. The awarded contract has a gross value of £239,705.12, covering services classified under the CPV code 79512000 for call centre operations.

This contract offers substantial opportunities for growth for businesses engaged in providing call-handling and emergency support services, particularly those operating round-the-clock. Large enterprises with robust infrastructure and staffing capabilities, like Orbis Protect Limited, are well-suited to deliver the scope of work required under this contract. Additionally, small to medium enterprises (SMEs) in the call-handling sector could also find opportunities in subcontracting, given their agility and specialised service potential. This competitive tender involved multiple bidders, indicating a vibrant market interest, and reflects the demand for maintaining high service availability to manage emergency situations efficiently outside standard working hours.

## Notice

Out of Hours Call-Handling Services and support - seven days a week, 365 days a year, wrap-around service designed to respond to emergency reports that are received outside of normal office hours.

### Lot Information

Lot 1

Renewal: Up to 12 months on up to 2 occasions

### Planning Information

Please complete Engagement Questionnaire. Please use the document provided. 
Deadline is 12noon on 05th September 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008439-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2026 |
| Submission deadline | 16 Dec 2025 |
| Future notice date | 10 Oct 2025 |
| Award date | 29 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | 2028-06-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | £199,754 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BELIEVE HOUSING LIMITED |
| Locality | SEAHAM |
| Post town | Sunderland |
| Postcode | SR7 7TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Dawdon |
| Westminster constituency | Easington |
| Delivery location | TLC14 Durham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 30 Jan 2026 at 12:39 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/008439-2026
- 14 Nov 2025 at 12:10 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/073933-2025
- 27 Aug 2025 at 14:44 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/051670-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/008439-2026
  30th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/073933-2025
  14th November 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/051670-2025
  27th August 2025 - Preliminary market engagement notice on Find a Tender
- https://in-tendhost.co.uk/believehousing/aspx/Home

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058ebe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058ebe.json.