---
title: "South West London ICB Crisis Cafe Service"
ocid: "ocds-h6vhtk-058f7e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058f7e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-058f7e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-058f7e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SOUTH WEST LONDON INTEGRATED CARE BOARD"
published: "2026-03-26"
---

# South West London ICB Crisis Cafe Service

Buyer: NHS SOUTH WEST LONDON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-058f7e

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## Summary

NHS South West London Integrated Care Board is managing a procurement process for the Crisis Cafe Service in South West London, targeting community health services. The service aims to provide recovery/crisis cafes in boroughs like Sutton, Croydon, Wandsworth, Merton, Kingston and Richmond. These cafes will offer non-clinical support to adults in mental distress, particularly outside regular service hours. This process is currently in the award stage with an intention to finalise contracts under the Provider Selection Regime (PSR) regulations. The contracts are set for an initial term of three years, with potential extensions, valued at £6,434,350 over the period. The deadline for representations regarding this award was 24 March 2026.

This tender presents a robust opportunity for organisations focusing on mental health services, community support, and innovative interventions to expand their operations. Businesses capable in providing community health services and specialising in mental health support will find this opportunity beneficial. Entities like Mind in Croydon and Sutton Mental Health Foundation have already been awarded contracts, suggesting that those with similar competencies in providing safe and supportive environments could thrive. The open procurement method supports competitive entry, allowing diverse providers, whether large or SMEs, to vie for these contract lots and contribute to improving mental health access across the region.

## Notice

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

### Lot Information

Crisis Cafe - Lot 1 Croydon

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend up to two 12 month periods.

Renewal: Initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority.

Crisis Cafe Service Lot 2 Sutton

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Crisis Cafe Service Lot 3 Kingston and Richmond

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Crisis Cafe Lot 4 Wandsworth

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

Crisis Cafe Lot 5 Merton

NHS South West London ICB is intending to award contracts for five recovery/crisis cafes located in, Sutton, Croydon, Wandsworth, Merton, Kingston & Richmond. The Recovery /Crisis Cafes provide a safe space, non-clinical, and welcoming spaces for individuals experiencing mental health distress to receive immediate support and de-escalation, particularly during evenings and weekends when other services may be unavailable. These services offer a vital alternative to emergency departments for adults (18+) in mental health crisis across Southwest London. SWL ICB's crisis cafe model aims to support early intervention, reduce ED presentations and improve access to out-of-hours support

Options: The contract will be for an initial period of 3 years with an option to extend for up to two 12 month periods.

Renewal: The initial term of the contract is for 3 years. The Contract may be extended for an additional period(s) of two 12 months, at the sole discretion of the Authority

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027877-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2026 |
| Submission deadline | 12 Nov 2025 |
| Future notice date | 12 Oct 2025 |
| Award date | 9 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,434,350 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £6,428,458 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH WEST LONDON INTEGRATED CARE BOARD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW19 1RH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Wimbledon Town & Dundonald |
| Westminster constituency | Wimbledon |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | COMMUNITY DRUG AND ALCOHOL RECOVERY SERVICES; HESTIA HOUSING AND SUPPORT; MIND IN CROYDON; RICHMOND BOROUGH MIND; SUTTON MENTAL HEALTH FOUNDATION CHARITY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85323000 - Community health services

## Release History

- 26 Mar 2026 at 12:24 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027877-2026
- 11 Mar 2026 at 17:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022038-2026
- 15 Oct 2025 at 16:34 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/065731-2025
- 28 Aug 2025 at 13:51 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/052047-2025

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://discovery.ariba.com/rfx/23405632
- https://www.southwestlondon.icb.nhs.uk
- https://www.southwestlondon.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-058f7e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-058f7e.json.