---
title: "NELFT - Waltham Forest Crisis Alternative Services"
ocid: "ocds-h6vhtk-0590a8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0590a8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0590a8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0590a8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH EAST LONDON NHS FOUNDATION TRUST"
published: "2025-11-24"
---

# NELFT - Waltham Forest Crisis Alternative Services

Buyer: NORTH EAST LONDON NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-0590a8

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## Summary

The North East London NHS Foundation Trust has completed a procurement process for the "Waltham Forest Crisis Alternative Services" under the open procedure, which focuses on developing community alternatives to hospital admission for mental health crises. Located in Essex, at the CEME Centre - West Wing, Marsh Way, this contract aims to enhance mental health acute pathways within North East London by collaborating with Voluntary, Community, and Social Enterprise (VCSE) partners. The award was made to HESTIA Housing and Support, with a gross contract value of £991,904. Key stages included an active tender process that concluded on 1st October 2025, an award period by 31st October 2025, and a standstill period concluding on 4th December 2025. The procurement encompasses the Waltham Forest area, identified by the CPV code 75200000 for the provision of community services.

This contract provides significant opportunities for businesses involved in delivering mental health services, especially those experienced in community-based crisis interventions and VCSE collaborations. Ideal candidates include providers with expertise in offering non-clinical support, such as crisis intervention and counselling, and those capable of integrating services with local healthcare frameworks. The successful award to HESTIA reflects a high level of technical and commercial expertise, emphasizing the importance of quality service delivery. Businesses capable of offering innovative, culturally tailored solutions that cater to Waltham Forest's diverse population will find this an advantageous opportunity for expansion and contribution to community resilience.

## Notice

The Place Based Partnership within North East London (NEL) has identified key priority areas to enhance local mental health acute pathways. This initiative aims to develop effective community alternatives to hospital admission for residents experiencing a mental health crisis. The North East London Joint Forward Plan emphasises prevention, leveraging community assets, and providing person-centered, integrated care. The goal is to support more individuals in appropriate settings outside of hospitals, ensuring that those in crisis receive timely and suitable support. A significant focus is placed on improving mental health crisis management and offering alternatives to hospital admission. This ensures that high-quality inpatient care is available for those who truly need it, aligning with the principle of delivering the right support at the right time and place. The scope of services varies across localities, and a procurement process via Lots has been established to cater to the specific needs of each Local Borough and its demographics. This approach also fosters collaboration with Voluntary, Community, and Social Enterprise (VCSE) partners, enhancing the overall benefit to service users. VCSE (Voluntary, Community, and Social Enterprise) partners will play a crucial role in the Place Based Partnership within NELFT. Their involvement will include: Service Delivery: VCSE organisations will provide community-based services that offer alternatives to hospital admission. These services might include crisis intervention, counselling, peer support, and other mental health support programs tailored to local needs. Collaboration and Integration: VCSE partners will work closely with NELFT and other healthcare providers to ensure a seamless integration of services. This collaboration aims to create a cohesive support network that can respond effectively to mental health crises. Community Engagement: VCSE organisations often have strong ties to the local community and can engage residents in mental health initiatives. They can help raise awareness, reduce stigma, and encourage individuals to seek help early. Tailored Support: By understanding the unique demographics and needs of each locality, VCSE partners can offer personalised support that aligns with the specific challenges faced by different communities. Innovation and Flexibility: VCSE organisations can bring innovative approaches to mental health care, offering flexible and responsive services that can adapt to changing needs and circumstances. Overall, the involvement of VCSE partners is essential for building a comprehensive, community-centered approach to mental health care that prioritises prevention, early intervention, and support outside of hospital settings.

### Lot Information

Lot 1

Renewal: The initial contract term shall be two (2) years with the potential for two (2) twelve (12) months in Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/076668-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2025 |
| Submission deadline | 1 Oct 2025 |
| Future notice date | Not specified |
| Award date | 24 Nov 2025 |
| Contract period | 5 Jan 2026 - 4 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | £1,000,000 |
| Awards value | £991,904 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH EAST LONDON NHS FOUNDATION TRUST |
| Locality | ESSEX |
| Post town | Romford |
| Postcode | RM13 8GQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Havering |
| Electoral ward | Rainham & Wennington |
| Westminster constituency | Dagenham and Rainham |
| Delivery location | TLI53 Redbridge and Waltham Forest |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HESTIA HOUSING AND SUPPORT |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75200000 - Provision of services to the community

## Release History

- 24 Nov 2025 at 19:04 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/076668-2025
- 29 Aug 2025 at 14:20 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/052532-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/076668-2025
  24th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/052532-2025
  29th August 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.nelft.nhs.uk/
- https://health-family.force.com/s/Welcome
- https://www.hestia.org/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nelft.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0590a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0590a8.json.