---
title: "Provision of IT Hardware and Software Support Renewal"
ocid: "ocds-h6vhtk-059195"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059195"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059195.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059195.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HM REVENUE & CUSTOMS"
published: "2025-09-01"
---

# Provision of IT Hardware and Software Support Renewal

Buyer: HM REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-h6vhtk-059195

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059195)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059195.json)

## Summary

The procurement process for the "Provision of IT Hardware and Software Support Renewal" was initiated by HM Revenue & Customs (HMRC), a national or federal agency based in London, United Kingdom. This process, classified under the industry category of IT services, involves services related to consulting, software development, internet, and support, specifically for performance monitoring and troubleshooting tools across HMRC locations. The current procurement stage is the 'Award' phase, as the contract to British Telecommunications Limited was signed on 25th July 2025. The procurement method used was limited, via a call-off procedure from a CCS Framework, allowing award without prior publication. The contract includes provisions for hardware licenses support and was valued at £984,247.63 GBP.

This tender presents substantial opportunities for businesses involved in IT services, particularly those specialising in hardware and software support. Although the procurement was conducted without a competitive prior call for competition, it highlights the growing demand for performance monitoring and troubleshooting tools within governmental structures. Organisations able to offer significant social value and competitive pricing will find future opportunities in similar contracts. Large-scale enterprises that can deliver comprehensive and enduring IT solutions would be particularly suited to take on contracts like this, helping them expand their foothold in public sector IT infrastructures.

## Notice

Renewal contract for a performance monitoring and troubleshooting tool. This includes hardware licences support.

### Lot Information

Lot 1

A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.

Options: 1 permissible 12 month extension

### Procurement Information

This was a call-off procedure via a CCS Framework and therefore the award of contract without prior publication in the Official Journal of the European Union is lawful.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/052914-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £984,247 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Sep 2025 at 15:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/052914-2025

## Notice URLs

- http://www.hmrc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059195. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059195.json.