---
title: "Service Desk - IT & Estates"
ocid: "ocds-h6vhtk-059202"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059202"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059202.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059202.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR DURHAM"
published: "2025-09-02"
---

# Service Desk - IT & Estates

Buyer: POLICE AND CRIME COMMISSIONER FOR DURHAM  
Current stage: Award  
OCID: ocds-h6vhtk-059202

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059202)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059202.json)

## Summary

The public procurement process concerns a contract awarded by the Police And Crime Commissioner for Durham. The contract, titled "Service Desk - IT & Estates," involves the provision of a centralised IT solution, addressing IT operations and customer support needs. The procurement process has reached the Award stage, with a contract signed on 1 August 2025. This contract falls under the "goods" category and is located in Durham, with the supplier based in London. The procurement method was described as "Below threshold - unknown," and the contract period extends from 30 August 2025 to 29 August 2026. The project is classified under IT software packages.

This tender presents an opportunity for growth primarily for businesses in the IT software sector, particularly those capable of delivering comprehensive IT solutions and customer support. Small and medium-sized enterprises (SMEs), akin to the awarded supplier, SUNRISE SOFTWARE LIMITED, might find similar opportunities to expand their portfolio by engaging in similar procurement processes. Companies with expertise in centralised IT management and automation, especially those willing to navigate public sector contracts, would be well-suited to compete in such tenders.

## Notice

A centralised solution to manage and automate requests, track IT operations, and deliver customer support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/053092-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jul 2025 |
| Contract period | 29 Aug 2025 - 29 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £16,042 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR DURHAM |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 2 Sep 2025 at 10:41 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/053092-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/053092-2025
  2nd September 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.sunrisesoftware.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059202. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059202.json.