--- title: "Out of Hours and Warden Call Handling Services" ocid: "ocds-h6vhtk-059331" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059331" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059331.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059331.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "MHS HOMES GROUP" published: "2025-12-09" --- # Out of Hours and Warden Call Handling Services Buyer: MHS HOMES GROUP Current stage: Tender OCID: ocds-h6vhtk-059331 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059331) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059331.json) ## Summary The procurement process for the "Out of Hours and Warden Call Handling Services" conducted by mhs homes group in Chatham, UK, has concluded with the procurement being terminated. This process, which falls under the services category, aimed to secure services for telephone-answering and call centre functions to maintain high standards outside regular working hours. The procurement method adopted was open, with the tender period previously ending on 4th November 2025, and award decisions intended by 16th December 2025. However, the procurement was marked as cancelled on 8th December 2025 due to internal changes at mhs homes. This tender initially presented opportunities for businesses in the communication services industry, particularly those specializing in telephone-answering and call handling solutions. Although the procurement process has concluded without a contract award, similar future opportunities from mhs homes could perfectly suit SMEs and larger firms aiming to extend their portfolio, especially those capable of delivering such services as an extension of in-house operations. Future tenders may be anticipated as mhs homes adjusts its strategies, providing businesses an avenue for growth through public sector contracts. ## Notice The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful provider will deliver a comprehensive Out of Hours and Warden Call Handling Service that acts as an extension of mhs homes' in-house operations. ### Planning Information MHS homes are looking to undertake pre-market engagement in the form of a questionnaire, to better understand the market for Out of Hours and Warden Call Handling and help us to form our specification and cost model. Suppliers from the sector who provide Out of Hours Call Handling services are invited to complete our questionnaire found at the following link (click or copy and paste into browser): https://forms.office.com/Pages/ResponsePage.aspx?id=r9m4uv7_tEWKr0cbjsv5AKvioEqdu0lNgenFtOlNyPVURUVFRDJOSEhQUE1aMEZQRlowTDM2OVA1Ty4u Please submit all responses by 19th September 2025. Responses will be anonymized and note that the outcomes of any pre-market engagement will be shared at Invitation to tender stage. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/080904-2025 | | Notice type | UK12 - Procurement Termination Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Dec 2025 | | Submission deadline | 4 Nov 2025 | | Future notice date | 9 Oct 2025 | | Award date | Not specified | | Contract period | 31 Mar 2026 - 31 Mar 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £250,000 | | Lots value | £250,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Cancelled | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MHS HOMES GROUP | | Additional buyers | Missing | | Locality | CHATHAM | | Post town | Rochester | | Postcode | ME4 4LL | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ41 Medway | | Local authority | Medway | | Electoral ward | Chatham Central & Brompton | | Westminster constituency | Rochester and Strood | | Delivery location | TLJ41 Medway | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79510000 - Telephone-answering services - 79512000 - Call centre ## Release History - 9 Dec 2025 at 09:44 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/080904-2025 - 9 Oct 2025 at 08:55 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/063560-2025 - 3 Sep 2025 at 12:54 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/053549-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/080904-2025 9th December 2025 - Procurement termination notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/063560-2025 9th October 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/053549-2025 3rd September 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://forms.office.com/Pages/ResponsePage.aspx?id=r9m4uv7_tEWKr0cbjsv5AKvioEqdu0lNgenFtOlNyPVURUVFRDJOSEhQUE1aMEZQRlowTDM2OVA1Ty4u - https://www.in-tendhost.co.uk/mhs/aspx/Home - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059331. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059331.json.