---
title: "RBGKEW1471 - Face to Face Membership Sales"
ocid: "ocds-h6vhtk-05942c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05942c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05942c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05942c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW"
published: "2026-04-10"
---

# RBGKEW1471 - Face to Face Membership Sales

Buyer: BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW  
Current stage: Award  
OCID: ocds-h6vhtk-05942c

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## Summary

The Royal Botanic Gardens Kew, a public authority within the central government of the UK, completed a procurement process under the title "RBGKEW1471 - Face to Face Membership Sales." This initiative falls under the industry category of business services, specifically focusing on marketing and sales promotions, and is located at Kew Gardens, United Kingdom. The procurement utilized a competitive flexible procedure for the selection of suppliers, and the contract was awarded to Complete Works Staffing & Training Ltd. on 31 March 2026. The contract, valued at £280,000 (gross of £336,000), covers a duration from 1 April 2026 to 31 March 2028, with potential extensions up to 2030 if necessary. The procurement aimed to find a supplier capable of initiating membership sales face-to-face at Kew Gardens, enhancing their current membership numbers. During this process, two bids were received, meeting the specific criteria set out by Kew Gardens for such sales services.

This tender represents significant opportunities for business growth, particularly appealing to small and medium-sized enterprises skilled in direct sales, membership systems, or visitor attraction services. Given Kew Gardens' status as a prominent tourist attraction with nearly two million visitors annually, businesses with expertise in high-traffic environments and a strong understanding of membership schemes could greatly benefit. The selected supplier is expected to actively engage in face-to-face sales and assist in doubling the membership base over five years, also managing existing and upgraded memberships. This procurement provides a unique platform for growth, tapping into seasonal visitor trends and leveraging the aligning of business goals with the prestigious brand and ethos of the Royal Botanic Gardens, Kew.

## Notice

Above Threshold Competitive Flexible Procedure Services to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and require a partnership with a face-to-face membership sales agency to support this ambition.

### Lot Information

Lot 1

Renewal: One extension option up to a maximum of 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032970-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2026 |
| Submission deadline | 22 Sep 2025 |
| Future notice date | Not specified |
| Award date | 17 Dec 2025 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £280,000 |
| Lots value | £280,000 |
| Awards value | £280,000 |
| Contracts value | £280,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW |
| Additional buyers | ROYAL BOTANIC GARDENS, KEW |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 3AE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | TLI3 Inner London - West |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPLETE WORKS STAFFING & TRAINING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79342200 - Promotional services
- 79600000 - Recruitment services
- 79620000 - Supply services of personnel including temporary staff
- 98100000 - Membership organisation services

## Release History

- 10 Apr 2026 at 15:34 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/032970-2026
- 7 Jan 2026 at 15:28 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/001160-2026
- 4 Sep 2025 at 13:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/053943-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/032970-2026
  10th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/001160-2026
  7th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/053943-2025
  4th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4814
  Instructions to tender for whole process
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4815
  Specification of requirements for the contract

## Notice URLs

- https://www.delta-esourcing.com/tenders/UK-Richmond:-Business-services:-law%2C-marketing%2C-consulting%2C-recruitment%2C-printing-and-security./9C4US53FT7
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05942c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05942c.json.