---
title: "Public Engagement and Satisfaction Surveys for West Yorkshire Police"
ocid: "ocds-h6vhtk-059440"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059440"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059440.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059440.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST YORKSHIRE POLICE"
published: "2025-12-29"
---

# Public Engagement and Satisfaction Surveys for West Yorkshire Police

Buyer: WEST YORKSHIRE POLICE  
Current stage: Award  
OCID: ocds-h6vhtk-059440

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## Summary

The West Yorkshire Police, a public authority under the sub-central government of the United Kingdom, has completed a procurement process for "Public Engagement and Satisfaction Surveys." This contract relates to the industry category of services, specifically focusing on telephone and customer satisfaction survey services. The procurement was conducted through an open procedure to cover public engagement and satisfaction programmes. The tender process began with a notice published on 4th September 2025, and the contract was successfully awarded to Social & Market Strategic Research Limited, a Hull-based SME, with the contract period commencing on 1st January 2026 and ending on 31st December 2028, with potential for two 12-month extensions.

This tender presents significant opportunities for SMEs skilled in survey services and public engagement initiatives. Businesses operating within the sectors of market research, particularly those offering comprehensive methodologies such as online surveys, focus groups, and face-to-face surveys, would find this contract particularly beneficial for growth. Given the ongoing need for satisfaction assessments and engagement initiatives by organisations like West Yorkshire Police, participating businesses can enhance their portfolio and gain further insights into operational improvement, meeting the needs of a public authority and strengthening their presence in the public sector.

## Notice

West Yorkshire Police have awarded a contract for the provision of a satisfaction programme for the Force's victims as well as ad-hoc public engagement via telephone surveys and other potential consultation methods. Approximately 10,700 satisfaction surveys are currently undertaken by telephone each year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made. On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.

### Lot Information

Lot 1

Renewal: The contract includes the provision to extend for a further 2 x 12-months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086302-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Dec 2025 |
| Submission deadline | 30 Sep 2025 |
| Future notice date | Not specified |
| Award date | 18 Nov 2025 |
| Contract period | 1 Jan 2026 - 31 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £540,000 |
| Lots value | £540,000 |
| Awards value | £584,500 |
| Contracts value | £584,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST YORKSHIRE POLICE |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 3QP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL & MARKET STRATEGIC RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311210 - Telephone survey services
- 79342311 - Customer satisfaction survey

## Release History

- 29 Dec 2025 at 13:19 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/086302-2025
- 18 Nov 2025 at 15:45 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/074886-2025
- 4 Sep 2025 at 13:51 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/053972-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/086302-2025
  29th December 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/074886-2025
  18th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/053972-2025
  4th September 2025 - Tender notice on Find a Tender

## Notice URLs

- https://bluelightcommercial.police.uk/media/2284/sell2bluelight-in-tend-full-supplier-guide.pdf
- https://sell2.in-tend.co.uk/blpd/home
- https://smsr.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059440. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059440.json.