--- title: "FINANCIAL INCLUSION SERVICES" ocid: "ocds-h6vhtk-059480" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059480" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059480.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059480.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "LONDON & QUADRANT HOUSING TRUST" published: "2026-05-05" --- # FINANCIAL INCLUSION SERVICES Buyer: LONDON & QUADRANT HOUSING TRUST Current stage: Tender OCID: ocds-h6vhtk-059480 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059480) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059480.json) ## Summary The London & Quadrant Housing Trust is inviting tenders for its Financial Inclusion Services, scheduled to facilitate support for up to 7,000 residents annually throughout the United Kingdom's regions, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. This initiative comes as part of L&Q's strategy to enhance their financial support offerings post-merger with Trafford Housing Trust. The current tender phase will remain open until 1st June 2026, following an open procurement method under UKPGA 2023/54 legislation. Interested parties should adhere to key deadlines such as the enquiry period ending on 19th May 2026, with the award period concluding by 8th June 2026, and the contract commencing on 1st July 2026, potentially extending to 2030. This procurement presents substantial opportunities for businesses, particularly SMEs and VCSEs, specialising in financial consultancy services. The contract, valued at £4,400,000 gross, demands a comprehensive service framework incorporating debt advice, welfare support, and energy consultancy, facilitated via triaging to meet varying client needs. Businesses adept in quality service delivery—where 70% of the evaluation is based on quality and 30% on price—are encouraged to compete for this tender, promising a significant avenue for business growth in the social services sector. ## Notice L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide: * Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually * Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/040996-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 May 2026 | | Submission deadline | 1 Jun 2026 | | Future notice date | 1 Dec 2025 | | Award date | Not specified | | Contract period | 30 Jun 2026 - 30 Jun 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,600,000 | | Lots value | £3,600,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON & QUADRANT HOUSING TRUST | | Locality | LONDON | | Post town | East London | | Postcode | E15 4PN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford | | Westminster constituency | Stratford and Bow | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66171000 - Financial consultancy services ## Release History - 5 May 2026 at 12:09 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040996-2026 - 11 Sep 2025 at 09:25 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/055687-2025 - 4 Sep 2025 at 15:36 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/054067-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/040996-2026 5th May 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/055687-2025 11th September 2025 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/054067-2025 4th September 2025 - Pipeline notice on Find a Tender - https://in-tendhost.co.uk/lqsupplychainmanagement Project Name = FINANCIAL INCLUSION SERVICES ## Notice URLs - https://in-tendhost.co.uk/lqsupplychainmanagementProjectName:FINANCIALINCLUSIONSERVICES - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.lqgroup.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059480. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059480.json.