---
title: "Person Centred Case Management IT System"
ocid: "ocds-h6vhtk-0597a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0597a0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0597a0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0597a0.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DEVON & SOMERSET FIRE & RESCUE AUTHORITY"
published: "2025-09-10"
---

# Person Centred Case Management IT System

Buyer: DEVON & SOMERSET FIRE & RESCUE AUTHORITY  
Current stage: Planning  
OCID: ocds-h6vhtk-0597a0

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## Summary

The Devon & Somerset Fire & Rescue Authority is in the planning stage of procuring a Person Centred Case Management IT System to support its Prevention Service. This procurement falls under the "goods" category with a focus on software packages and information systems, mainly serving regions within England (UKK23 and UKK4). The procurement process is at an early market engagement phase, with a preliminary market engagement notice published on 10th September 2025. Interested suppliers should engage with the Authority by emailing Pete Aighton to participate and view detailed requirements. The deadline for expressing interest is set for 3rd October 2025. This project is classified as by the Public Authority - Sub-Central Government, indicating a substantial opportunity for suppliers to contribute to community safety initiatives through enhanced data management systems.

This tender represents a substantial opportunity for growth for businesses in the IT and software industry, particularly those specialising in case management and data systems. Small and medium-sized enterprises (SMEs) are noted as suitable competitors for this procurement. The Authority is aiming for a contract start date in April 2026 and closing in March 2030, offering a stable, long-term opportunity for the successful supplier. Businesses with innovative solutions, particularly those capable of consolidating multiple data recording tools into a unified system for a large and diverse team, will find this an attractive opportunity. By participating in this procurement, businesses can contribute to enhancing public safety services and develop robust solutions that cater to complex case management needs within the fire and rescue sector.

## Notice

Devon and Somerset Fire and Rescue Authority (DSFRA) requires a Person Centred Case Management IT system to support its Prevention Service. The prevention teams are currently recording data across multiple recording tools including in-house applications and spreadsheets. The prevention service is made up of the following teams with approximately 100 members of staff: Home Fire Safety & Partnerships Safeguarding Fire Safety Interventions Education and C&YP Road Safety Education Community Risk Fire Investigation Quality Assurance & Evaluation Home Fire Safety Team The team support members of the community in making their homes safe through targeted advice and home safety visits. Some visits are higher risk requiring an enhanced person-centred home safety visit. DSFRS will fit additional equipment based on individual needs and make safeguarding/welfare referrals where required. Home fire safety team have a partnership network within communities and work with partner agencies, community groups and initiatives; to ensure we reach the most vulnerable communities. Approximate number of referrals per year: c14000 Approximate number of visits per year: c16000 Safeguarding Team As a fire and rescue service we have a duty of care to report and act when there is a safeguarding concern with a child or vulnerable adult. During staff engagement with the public, individuals/teams may come across varying levels of complexity and issues that may raise concerns which are referred to the internal Safeguarding Team to assess and work alongside multi-agencies. Approximate number of referrals per year: c1500 Fire Safety Intervention Team Our Fire Safety Intervention Programme works with children and young people up to the age of 18, who play with or show an unhealthy interest in setting fires. Approximate number of referrals per year: c100 We are conducting early market engagement as we are looking to devise the scope of the new contract for case management software. We are looking toward suppliers in this market to help inform our decision making and would appreciate your views and insight on the services we are looking to procure. We are requesting that suppliers in this market complete a "Requirements Questionnaire" and return it to us via email no later than 5pm on 3rd October 2025. To request a copy of the "Requirements Questionnaire" document please email address: Pete Aighton (paighton@dsfire.gov.uk)

### Planning Information

Devon & Somerset Fire & Rescue Authority are looking to engage with the market to understand the art of the possible within the area of person centred case management.
The Authority requests suppliers email Pete Aighton at paighton@dsfire.gov.uk to request a copy of the requirement and further details of the engagement. 
Suppliers who meet the requirement may be invited to present to the team to demonstrate their solution and feed in to the requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/055425-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | 5 Jan 2026 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVON & SOMERSET FIRE & RESCUE AUTHORITY |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX3 0NW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | East Devon |
| Electoral ward | Clyst Valley |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | TLK23 Somerset CC, TLK4 Devon |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Sep 2025 at 13:25 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/055425-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/055425-2025
  10th September 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0597a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0597a0.json.