--- title: "Provision of Emotional Support Telephone Line Services" ocid: "ocds-h6vhtk-059870" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059870" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059870.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059870.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NURSING AND MIDWIFERY COUNCIL" published: "2025-12-29" --- # Provision of Emotional Support Telephone Line Services Buyer: NURSING AND MIDWIFERY COUNCIL Current stage: Tender OCID: ocds-h6vhtk-059870 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059870) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059870.json) ## Summary The Nursing and Midwifery Council (NMC), based in London, United Kingdom, is currently in the tender stage of procuring a service titled "Provision of Emotional Support Telephone Line Services." This contract seeks to offer emotional support to individuals involved in NMC's regulatory processes, including nursing and midwifery professionals under investigation. The contract is set within the health and social work services category with an open procurement method, utilising a competitive flexible procedure. Key dates include a tender closing date on 30th January 2026, and an expected contract start date on 1st May 2026. The service is intended to be confidential, independent, and accessible, with the aim to enhance the quality and fairness of emotional support and comply with The Equality Act 2010. This tender presents significant business growth opportunities, particularly for providers specialising in mental health services or telephone support systems. Businesses experienced in delivering confidential support environments and equipped to handle the complexities of regulatory sector requirements will find themselves well-positioned to compete. The contract covers a substantial period with potential extensions, offering stable and ongoing work alongside the possibility to demonstrate innovation in delivering emotional support. SMEs are encouraged to participate, indicating an inclusive procurement approach that may benefit a wide range of service providers. Potential bidders should demonstrate a strong track record in quality and price competitiveness to align with NMC's criteria of quality and value for money. ## Notice The Nursing and Midwifery Council (NMC) is looking to Contract with a provider who can support us to deliver against our objectives and achieve our ambitions by delivering an emotional support telephone line (service) to those affected by our regulatory processes . The successful bidder will need to deliver according to the requirements set out in the Tender Pack. We have people including applicants to our register, nursing and midwifery professionals who are under investigation, referrers, witnesses, and others involved in our regulatory casework who need support during the various processes (and in some instances for a short period thereafter). We are committed to ensuring that we take a needs led approach and that the people affected by our work have access to appropriate emotional and wellbeing support throughout their involvement with us. We want to offer a service with the relevant and appropriate expertise to support people directly where they wish to access this service or signpost them to appropriate alternative services where necessary. The purpose of this tender is to identify a suitably experienced provider to deliver an accessible, independent, and confidential service. Our aim is that the service will support us to improve quality, fairness and experience and ensure value for money as we are funded by nursing and midwifery professionals' fees. The service will: * Support us to improve the emotional support we offer to those affected by our regulatory processes. * Support us to ensure effective and safe participation in our regulatory casework for those involved. * Support us to reduce the risk of harm caused to those affected by our regulatory processes as a result of the process. * Support us to comply with our duties under The Equality Act 2010. * Support us to reduce the impact on our people supporting those affected by our regulatory processes; and as a result increase their resilience, enjoyment at work and morale. * Support us to reduce the time our people spend providing emotional support to people involved in our regulatory processes enabling them to spend more time progressing their work. ### Lot Information Lot 1 Renewal: A 2-year initial contract with an option to extend for 2-years (1+1) ### Planning Information The Nursing and Midwifery Council is looking to tender for a Wellbeing Support Telephone Line service. A brief description of the requirements is attached [Overview of Tender Specification and Innovation Opportunity]. The Tender Panel will be holding an Engagement Event online via Teams on Tuesday 07 October 2025 between 11.00am and 13.00pm. The agenda is attached. Please respond to this message with any supporting documentation and comments regarding the both the specification draft and the Innovation Opportunity documents. Include any names and email addresses of representatives that would like the invite to the Engagement event on the 07 October. Closing date is 12:00hrs on Friday 26 September. Please note any documents / details provided at this stage will be used for information purposes only. Any future tender will be carried out via the NMC's e-tendering portal Atamis (link: https://nmcprocurementportal.force.com/s/Welcome). If this opportunity is of interest to your organisation, please register with the Atamis system as soon as possible. Notice Ref: C-1516 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/086247-2025 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Dec 2025 | | Submission deadline | 30 Jan 2026 | | Future notice date | 20 Oct 2025 | | Award date | Not specified | | Contract period | 30 Apr 2026 - 30 Apr 2028 | | Recurrence | 2029-05-01 | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NURSING AND MIDWIFERY COUNCIL | | Locality | LONDON | | Post town | West London | | Postcode | W1B 1PZ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Marylebone | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 29 Dec 2025 at 11:16 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/086247-2025 - 11 Sep 2025 at 10:32 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/055742-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/086247-2025 29th December 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/055742-2025 11th September 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://nmcprocurementportal.force.com/s/Welcome - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059870. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059870.json.