---
title: "Accident and Claim Management"
ocid: "ocds-h6vhtk-0598c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0598c2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0598c2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0598c2.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NETWORK RAIL INFRASTRUCTURE LIMITED"
published: "2025-10-17"
---

# Accident and Claim Management

Buyer: NETWORK RAIL INFRASTRUCTURE LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-0598c2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0598c2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0598c2.json)

## Summary

Network Rail Infrastructure Limited, headquartered in London, is planning a procurement process for "Accident and Claim Management" services, under a competitive flexible procedure. The focus of this procurement is on managing incidents for Network Rail's national fleet of vehicles, with the aim of improving service efficiency and reducing emissions. This project is currently at the planning stage, with the notice published on 17th October 2025. The anticipated procurement process includes an expression of interest deadline on 9th January 2026 and could last up to eight years, starting from 1st August 2026 including potential extensions. The procurement falls under the services category and is particularly relevant to vehicle-fleet management services across the UK.

This tender provides substantial opportunities for businesses involved in vehicle-fleet management services. It seeks suppliers who can offer robust incident management, repair services, and claims handling, as well as driver support. With an emphasis on minimising vehicle downtime and providing comprehensive nationwide coverage, the tender is well-suited for businesses with a proven track record in safety, social value, and efficient service delivery. Small and medium-sized enterprises as well as voluntary, community and social enterprises are encouraged to participate, offering a chance to engage with a major public sector entity and increase market presence.

## Notice

Network Rail currently operates a national fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles. Network Rail is seeking to optimise the management of its Accident and Claims for all national vehicle related incidents, through minimising off road time, timely and professional nationwide customer service, and reducing emissions. The supplier shall be able to provide the following services: * Incident Reporting & First Notification of Loss (FNOL) * Incident Management * Repair Management * Claims Handling & Insurance Interface * Driver Support & Welfare * Reporting and Analytics to include Data Management and Security During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles). Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio. The term shall be for an initial four (4) year period. At Network Rail's discretion this may be extended for up to two further two (2) year periods, a maximum total term of eight (8) years

### Lot Information

Lot 1

Renewal: Extensions will be mutually agreed between Network Rail and the Supplier Two, two year extensions are allowed, a total of 4 years (2 years + 2 years)

### Planning Information

The purpose of this exercise is to engage the market to gather information and understand aspects of potential best practice to inform our approach to the future procurement activity. The key objectives of this activity are to: 
a. Understand areas of efficiency and best practice to refine and inform Network Rail’s requirement to tender Accident and Claim Management Services.
b. Understand the level of interest from the supply chain for the upcoming tender activity.
This Pre-Market Engagement questionnaire seeks to gain answers to a set of questions posed to the market. Your responses to these questions will help Network Rail to shape its final specification and procurement documentation ahead of commencing the procurement activity.
Please upload this response document within the BravoNR Technical Envelope of pqq_3788 (Preliminary Market Engagement – Accident and Claims Management) by 1200 (Midday) on Friday 26th September 2025. Any clarification messages should also be submitted through the Bravo system, by 1200 (Midday) on Tuesday 23rd September 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/066361-2025 |
| Notice type | UK3 - Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2025 |
| Submission deadline | 5 Jan 2026 |
| Future notice date | 1 Dec 2025 |
| Award date | Not specified |
| Contract period | 31 Jul 2026 - 31 Jul 2030 |
| Recurrence | 2033-07-31 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,750,000 |
| Lots value | £35,750,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK RAIL INFRASTRUCTURE LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8SW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50111100 - Vehicle-fleet management services

## Release History

- 17 Oct 2025 at 13:30 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/066361-2025
- 11 Sep 2025 at 14:18 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/055884-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/066361-2025
  17th October 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/055884-2025
  11th September 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://networkrail.bravosolution.co.uk/web/login.html
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.networkrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0598c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0598c2.json.