---
title: "HWE Non-Emergency Patient Transport Service - EEAST"
ocid: "ocds-h6vhtk-059913"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059913"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059913.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059913.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD"
published: "2025-09-25"
---

# HWE Non-Emergency Patient Transport Service - EEAST

Buyer: NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-059913

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059913.json)

## Summary

The NHS Hertfordshire and West Essex Integrated Care Board has awarded a contract titled "HWE Non-Emergency Patient Transport Service - EEAST" focused on the provision of non-emergency patient transport services within the health services industry. This tender process falls under the Provider Selection Regime (PSR), utilising the direct award process C, without the need for the Public Contracts Regulations 2015. The contract has been awarded to the current provider with the intention to start on 1st October 2025, covering a period of one year with the option to extend up to 18 months. The contract value for 2025/26 is up to £13,024,800, with the extension bringing the maximum to £32,562,000. Located in the UKH23 region, the procurement is essential for safely transporting patients to healthcare facilities, while maintaining comfort and dignity, with the contract award being finalised on 25th September 2025 following approval by relevant committees.

This tender presents opportunities for businesses, particularly those with expertise in healthcare transport services, to engage with a stable market and expand services within the regional healthcare sector. Companies with experience in providing logistical healthcare solutions, especially those equipped to handle sensitive and safe patient transport with trained staff, are highly suitable to compete in this procurement. The lack of material changes to the existing contract implies consistency in service delivery, allowing businesses to consolidate their market position while accommodating possible extensions. The direct award approach affirms that businesses focused on maintaining quality service standards are valued, and continuing partnership with the NHS Hertfordshire and West Essex Integrated Care Board can foster potential growth and development in the healthcare logistics field.

## Notice

ransportation due to their medical condition and whose condition is not considered an 'emergency'. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.
To confirm as per the PSR direct award process C, the existing provider is satisfying the existing contract, delivering a good service, meeting all KPIs, with no quality concerns and good outcomes and has very good feedback from patients and are likely to satisfy the new contract, and the proposed contracting arrangements are not changing from the existing contract.

### Lot Information

Lot 1

Non-emergency patient transport service (NEPTS) comprises the movement of patients who require transportation due to their medical condition and whose condition is not considered an 'emergency'. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.
Where the Eligibility Criteria are met, the PTS is responsible for safely and effectively transporting eligible patients to, from and between NHS-funded healthcare facilities in a timely manner in support of their health care. The service is also responsible for providing relevant care and support including escorting frail and vulnerable patients to and from the location at which their care is delivered, such as a specific ward or department within a hospital site and helping them with booking in where this is indicated or requested.
There is no material changes to the new contract. The current contract has got two separate service specifications for Hertfordshire and West Essex place based.

Based on the total NEPTS activity 70% is healthcare related and the rest is non healthcare element.

Options: Potential for a 18 months extension following the end of the one year contract

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 24/09/2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/059524-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Sep 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £26,049,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD |
| Locality | MARLOWES, HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP1 1DN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Hemel Hempstead Town |
| Westminster constituency | Hemel Hempstead |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 25 Sep 2025 at 09:06 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/059524-2025
- 12 Sep 2025 at 08:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/056035-2025

## Notice URLs

- https://www.eastamb.nhs.uk/
- https://www.hertsandwestessex.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059913. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059913.json.