---
title: "East of England Crisis Text Support Service"
ocid: "ocds-h6vhtk-059933"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059933"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059933.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059933.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD"
published: "2026-01-27"
---

# East of England Crisis Text Support Service

Buyer: NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-059933

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## Summary

The NHS Cambridgeshire and Peterborough Integrated Care Board (ICB) is overseeing a procurement process for a new regional East of England 24/7 all-age Crisis Text Support Service. The procurement is being conducted under the Provider Selection Regime (PSR) competitive process, not under the Public Contracts Regulations 2015. The current stage is an intention to award notice, published on 27th January 2026. Representations from providers are due by 6th February 2026. The service aims to provide urgent and confidential mental health crisis support via text messaging and will be operational across Integrated Care Boards within the East of England. The contract is valued at approximately £2.1 million with a planned start date on 31st March 2026 and a potential extension until 2029.

This procurement process presents a significant opportunity for businesses, particularly Small and Medium-sized Enterprises (SMEs) with expertise in health services and digital communication solutions, to expand their service offerings within the East of England region. NXG Enterprises, an SME, is currently the leading candidate for this contract, having demonstrated their capability to meet both technical and clinical requirements with a high standard. Businesses that specialise in providing innovative and accessible health communication solutions are well-suited to compete for similar contracts, as the focus is on enhancing mental health service delivery through seamless integration with existing NHS frameworks.

## Notice

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.

The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). 

The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:

* NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)
* NHS NORFOLK AND WAVENEY (NWPC)
* NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)
* NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)
* NHS HERTFORDSHIRE AND WEST ESSEX (HWE)
* NHS MID AND SOUTH ESSEX (MSE)

### Lot Information

Lot 1

This notice is an intention to award a contract under the PSR competitive process.

The approximate lifetime value of the contract is PS2,108,800 over the maximum 3 year contract duration (2+1 term).

The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.

This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.

Description of Services

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.

The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.

Renewal: Optional extension period of 1 year at the discretion of the Authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007257-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2026 |
| Submission deadline | 13 Oct 2025 |
| Future notice date | Not specified |
| Award date | 23 Jan 2026 |
| Contract period | 23 Feb 2026 - 30 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,400,000 |
| Lots value | £2,400,000 |
| Awards value | Not specified |
| Contracts value | £2,108,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD |
| Locality | ELY |
| Post town | Cambridge |
| Postcode | CB7 4EA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | East Cambridgeshire |
| Electoral ward | Ely West |
| Westminster constituency | Ely and East Cambridgeshire |
| Delivery location | TLH East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NXG ENTERPRISES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85323000 - Community health services

## Release History

- 27 Jan 2026 at 16:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007257-2026
- 12 Sep 2025 at 10:22 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/056096-2025

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.cpics.org.uk/
- https://www.resolution.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059933. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059933.json.