---
title: "DOJ - OPONI - Provision, implementation and Support of a Case Management System and On-line Complaints Portal"
ocid: "ocds-h6vhtk-0599cb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0599cb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0599cb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0599cb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE OMBUDSMAN FOR NORTHERN IRELAND"
published: "2026-03-03"
---

# DOJ - OPONI - Provision, implementation and Support of a Case Management System and On-line Complaints Portal

Buyer: POLICE OMBUDSMAN FOR NORTHERN IRELAND  
Current stage: Award  
OCID: ocds-h6vhtk-0599cb

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0599cb.json)

## Summary

The Police Ombudsman for Northern Ireland is managing a procurement for the provision, implementation, and support of a case management system and online complaints portal. This contract aims to transform investigation tools and processes, leveraging current and emerging technology to meet ongoing improvement priorities. The procurement method employed is a selective and competitive flexible procedure, with the tender covering IT services including consulting, software development, Internet support, and document management software. The procurement process has reached the award stage, with the contract awarded on 19 February 2026 for a period starting on 20 February 2026 and potentially extending to October 2036. It's crucial for interested parties to note that the procurement falls under Northern Irish devolved regulations and central government public authority classification.

This tender presents significant opportunities for businesses specialising in IT services, software development, consultancy, and document management systems to expand their market presence. Especially beneficial to SMEs, the contract encourages solutions that enhance functionality, incorporate system upgrades, and adapt to technological changes and legislative amendments. Businesses with expertise in information systems, data services, and application service provision are well-positioned to meet the strategic goals laid out, and can benefit from continuous improvement provisions and potential contract extensions. The contracting authority demonstrates an openness to innovative solutions and the healthy competition during the bidding process, with a notable interest in quality criteria like development and implementation, data security, and social value.

## Notice

The Office of the Police Ombudsman (OPONI) (Buyer / Authority) has a requirement for the provision of a COTS solution for the Provision, Implementation and Support of a Case Management System with one-way customer portal. (Contract). OPONI requires a managed solution which will transform its current investigations tools and processes and deliver efficiencies by exploiting current and emerging technology matched to the current and future needs of OPONI's continuous improvement priorities

### Lot Information

Lot 1

Renewal: There will be an option to extend the Contract for a further two periods; a 3-year extension and then a 2-year extension. (5 yrs 6 months (+ 3yrs + 2 yrs)).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019161-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | 13 Oct 2025 |
| Future notice date | Not specified |
| Award date | 4 Feb 2026 |
| Contract period | 20 Feb 2026 - 19 Oct 2031 |
| Recurrence | 2036-09-29 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | £1,500,000 |
| Contracts value | £1,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE OMBUDSMAN FOR NORTHERN IRELAND |
| Additional buyers | CPD - SUPPLIES & SERVICES DIVISION; OFFICE OF THE POLICE OMBUDSMAN NORTHERN IRELAND |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT1 1PG |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Sydenham |
| Westminster constituency | Belfast East |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WITHHELD SECTION94 SUPPLIER |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48311000 - Document management software package
- 48311100 - Document management system
- 48422000 - Software package suites
- 48517000 - IT software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72212311 - Document management software development services
- 72300000 - Data services
- 72416000 - Application service providers

## Release History

- 3 Mar 2026 at 16:15 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/019161-2026
- 4 Feb 2026 at 11:12 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/009863-2026
- 12 Sep 2025 at 17:01 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/056371-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/019161-2026
  3rd March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/009863-2026
  4th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/056371-2025
  12th September 2025 - Tender notice on Find a Tender

## Notice URLs

- https://etendersni.gov.uk/epps
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0599cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0599cb.json.