---
title: "Digital-First Patient Communications Solution"
ocid: "ocds-h6vhtk-0599d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0599d9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0599d9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0599d9.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "MID AND SOUTH ESSEX NHS FOUNDATION TRUST"
published: "2025-09-14"
---

# Digital-First Patient Communications Solution

Buyer: MID AND SOUTH ESSEX NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-0599d9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0599d9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0599d9.json)

## Summary

The Mid and South Essex NHS Foundation Trust is currently in the planning stage of a procurement process for a "Digital-First Patient Communications Solution." This project aims to transform patient communications from a paper-based system to a digital-first approach. The procurement falls under the services category, specifically focusing on electronic mail service provision and postal services related to letters. Located in Basildon, United Kingdom, the planned contract period runs from 1st July 2026 to 30th June 2028, with potential extensions up to 2030. Interested suppliers should note the scheduled pre-engagement milestone on 20th October 2025 to explore market capabilities and potential solutions ahead of developing a full specification.

This initiative presents substantial opportunities for businesses specialising in digital communications, email services, and postal solutions to expand their market reach by collaborating with a key healthcare provider. Enterprises with innovative and integrated digital solutions stand to compete effectively, particularly those that can offer modern, flexible approaches to improving patient communications. The procurement method involves a competitive flexible procedure, inviting a wide range of suppliers to offer cost-effective and efficient solutions to modernise the NHS Trust's communication infrastructure.

## Notice

Mid & South Essex NHS Trust is exploring options to transform our patient communications from a predominantly paper-based process to a digital-first approach.

### Planning Information

We are seeking early engagement with suppliers who can demonstrate the ability to deliver this through modern, integrated solutions.
This pre-engagement process will help us understand the market capability, potential solutions, and best practices prior to developing a full specification.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/056393-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Apr 2026 |
| Award date | Not specified |
| Contract period | 30 Jun 2026 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID AND SOUTH ESSEX NHS FOUNDATION TRUST |
| Locality | BASILDON |
| Post town | Southend-on-Sea |
| Postcode | SS16 5NL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Langdon Hills |
| Westminster constituency | South Basildon and East Thurrock |
| Delivery location | TLH3 Essex |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 64112000 - Postal services related to letters
- 64216120 - Electronic mail services
- 72412000 - Electronic mail service provider

## Release History

- 14 Sep 2025 at 17:01 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/056393-2025
- 14 Sep 2025 at 16:58 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/056392-2025
- 14 Sep 2025 at 16:55 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/056391-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/056393-2025
  14th September 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/056392-2025
  14th September 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/056391-2025
  14th September 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.mse.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0599d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0599d9.json.