---
title: "Police Records Management System"
ocid: "ocds-h6vhtk-059af5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059af5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059af5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059af5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE"
published: "2026-02-03"
---

# Police Records Management System

Buyer: THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-059af5

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## Summary

The Police and Crime Commissioner for Warwickshire has awarded a contract for the provision of a Police Records Management System (RMS) to NICHE TECHNOLOGY UK LIMITED. The project involves supplying a comprehensive software package, including Information Assurance, Audit & Assurance, and Case Management, among other functionalities. The procurement, valued at approximately £3.4 million plus VAT, was conducted using a selective, competitive flexible procedure under the Procurement Act 2023. Key stages of this procedure included participation and tender, demonstrations & BAFO, followed by contract award. Located in Leek Wootton, Warwickshire, the headquarters will serve as the primary point of implementation. The contract, signed on 30th January 2026, will run through 21st February 2033, with renewal options up to 2037.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in software development, implementation, consulting, and support. Companies with expertise in software support services and those capable of delivering high-quality software implementation stand to benefit. The project involves key areas such as database analysis, fault diagnosis, and software consultancy services, providing ample opportunity for IT professionals and tech firms to grow and showcase their capabilities through the delivery and support of critical public sector infrastructure. Collaboration with subcontractors for niche roles, such as data migration specialists, further expands commercial opportunities within this high-value contract.

## Notice

The Police & Crime Commissioner for Warwickshire has awarded a contract for the provision of a Police Records Management System (RMS) solution and associated services for Warwickshire Police. The scope of the system and associated services includes: Information Assurance (IA) Audit & Assurance (AA) Case Management (CM) Investigation Management (IM) Custody (CY) Integration & Interfacing (II) Intelligence Handling (IH) Misc. Functions (MF) Non-Functional Requirements (NF) Training (TG) Victim & Witness Management (VW) Prevention (PR) Data Quality (DQ) Data Analysis (DA) The Supplier shall provide: Implementation Services including Supplier-side project management, integration, and testing services. Software Support and Maintenance services including Service desk Software maintenance support Database analysis and diagnostics Fault diagnosis Technical assistance and fault rectification (which shall include fault management with associated service levels and performance guarantees); Upgrades to new Software versions. Application Related Technical Consultancy Services (on demand). The requirement was tendered as a single lot under the Procurement Act 2023, using a competitive flexible procedure comprising the following stages: Stage 1: Participation & Tender Stage 2: Demonstrations & Best and Final Offer (BAFO) Stage 3: Contract Award The contracting authority confirms that it has completed Conflict of Interest assessments in accordance with Sections 81-83 of the Procurement Act 2023, which require contracting authorities to identify, review and mitigate actual, potential, and perceived conflicts of interest throughout a covered procurement. The authority further confirms that it will continue to review, update and complete Conflict of Interest assessments at all required points in line with its ongoing obligations under Section 83 of the Act. This process ensures that any actual, potential or perceived conflicts are identified, recorded and appropriately mitigated to safeguard the integrity of the procurement and to ensure fair and impartial decision making throughout the contract lifecycle. During the tender process, the supplier that was ultimately successful informed the contracting authority that they would need to rely on a specialist subcontractor to meet the technical ability condition of participation relating specifically to data migration. The supplier confirmed that engagement of a specialist migration partner would be required to ensure that the data migration element of the contract could be delivered to the required standard. While the supplier confirmed that a subcontractor would be engaged to deliver the necessary data migration capability, the specific subcontractor had not yet been selected at the time of tender submission or contract award. This approach remained compliant with Section 22 of the Procurement Act 2023, which permits suppliers to rely on the capacity and ability of third parties where appropriate, provided the contracting authority is satisfied through its assessment. The contracting authority confirmed that each potential subcontractor option could meet the technical condition of participation, and that reliance on a specialist migration partner was appropriate and proportionate given the nature of the requirement. During the contract award stage the supplier has confirmed that they will subcontract the data migration to Blue Skies Associates Limited, PPON PVGH-5733-NHJR. The contract covers the implementation of the RMS solution including data migration, followed by licensing, support, and maintenance for six years from system go-live, with options to extend for up to two additional periods of 24 months each. The following milestones have been set: Milestone 1 Unconfigured NicheRMS db shared Milestone 2 Initial system Training completed Milestone 3 Delivery of configured Software and User Acceptance Testing Completed Milestone 4 Acceptance of Configured Software Milestone 5 Go-live of the Software Milestone 6 Completion of 45 days clear running after Go-Live with no P1 or P2 outstanding as faults defined in SLA In accordance with Section 52 of the Procurement Act 2023, the contracting authority has identified three Key Performance Indicators (KPIs) that are material to the performance of this contract. These KPIs will be monitored throughout the contract lifecycle and reviewed at each scheduled contract review meeting. KPI 1 System Availability KPI 2 Resolution Time for Priority 1 Incidents KPI 3 Contract Management These KPIs have been selected as the most material measures of supplier performance for this contract and support compliance with the transparency requirements of the Procurement Act 2023. The value of the contract over the implementation period and the initial 6 years is: PS3,428,536.00 plus VAT. Assuming annual increases of around 3% the total including extensions is likely to be in the range of PS4.9m to PS5m plus VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009367-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2026 |
| Submission deadline | 21 Oct 2025 |
| Future notice date | Not specified |
| Award date | 3 Dec 2025 |
| Contract period | 1 Feb 2026 - 21 Feb 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,000,000 |
| Lots value | £12,000,000 |
| Awards value | £4,977,200 |
| Contracts value | £4,977,200 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE |
| Locality | LEEK WOOTTON |
| Post town | Coventry |
| Postcode | CV35 7QB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick All Saints & Woodloes |
| Westminster constituency | Warwick and Leamington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NICHE TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72266000 - Software consultancy services
- 72268000 - Software supply services

## Release History

- 3 Feb 2026 at 11:17 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/009367-2026
- 3 Dec 2025 at 13:34 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/079370-2025
- 24 Sep 2025 at 09:28 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/059119-2025
- 16 Sep 2025 at 08:59 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/056812-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/009367-2026
  3rd February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/079370-2025
  3rd December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/059119-2025
  24th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/056812-2025
  16th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-11341
  Redacted Contract Details and Schedules

## Notice URLs

- https://sell2.in-tend.co.uk/blpd/home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059af5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059af5.json.