---
title: "Out of Office Hours Emergency Call Handling Service"
ocid: "ocds-h6vhtk-059b41"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059b41"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059b41.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059b41.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ORBIT GROUP LIMITED"
published: "2025-09-16"
---

# Out of Office Hours Emergency Call Handling Service

Buyer: ORBIT GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-059b41

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059b41)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059b41.json)

## Summary

The procurement process for the "Out of Office Hours Emergency Call Handling Service" has been completed with ORBIT GROUP LIMITED acting as the buying organisation. This tender covers services within the call centre industry category, specifically providing after-hours emergency coverage for Orbit Homes Limited. The service operates during evenings, weekends, and bank holidays across the United Kingdom, including regions such as UKF, UKG, UKH, UKI, UKJ, and UKK. The procurement was conducted using a direct method, classified as below threshold without competition. The contract period commenced on 16th September 2025 and will conclude on 31st August 2027. The procurement stage is now complete, with the award status pending finalisation.

This tender offers significant opportunities for businesses specialising in call centre services, particularly those capable of delivering emergency call handling and out-of-hours support. The contract, valued at £156,000, presents an attractive growth opportunity for SMEs similar to AFTER BUILD LIMITED, which has been identified as the supplier. Businesses with expertise in managing high-stress situations and that can ensure reliable operation during unsociable hours would be well-positioned to pursue similar tenders in the future, aiming to provide consistent service to public authority clients like ORBIT GROUP LIMITED.

## Notice

Providing Out of Hours Emergency cover for Orbit Homes Limited. Covering calls during evenings, weekends, and bank holidays that are classed as an Emergency. The service will operate at the following times: Monday to Friday 1700 to 0830; Saturday and Sunday All Day; Bank Holidays All Day.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/056930-2025 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Sep 2025 |
| Contract period | 15 Sep 2025 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £130,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORBIT GROUP LIMITED |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV3 2SU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wyken |
| Westminster constituency | Coventry East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AFTER BUILD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 16 Sep 2025 at 11:46 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/056930-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/056930-2025
  16th September 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.afterbuild.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059b41. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059b41.json.