---
title: "Professional Services for Oxfordshire County Council Contact Centre transition"
ocid: "ocds-h6vhtk-059bff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059bff"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059bff.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059bff.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OXFORDSHIRE COUNTY COUNCIL"
published: "2025-09-17"
---

# Professional Services for Oxfordshire County Council Contact Centre transition

Buyer: OXFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-059bff

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059bff)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059bff.json)

## Summary

Oxfordshire County Council has secured a contract for professional services to transition its contact centre with new technology functionality, conducted under a direct and below-threshold procurement method. This procurement is in the services category, focusing on IT consulting and related support, and is located in the UK. The process has reached the awarding stage, with the contract beginning on 12th September 2025 and set to conclude on 11th March 2026. The contract has been awarded to Acceleraate Limited, a UK-based SME, with a focus on IT services, consulting, software development, and internet support.

This tender provides a significant opportunity for SMEs in the IT and professional services sector to expand their business through public contracts, especially those skilled in managing contact centre transitions and IT consulting. Such contracts not only offer financial growth but also enhance the supplier's portfolio and credibility within the public sector market. Businesses that can deliver innovative IT solutions and have expertise in professional services consulting are well-suited to exploit opportunities like this, aligning with government bodies' strategic needs.

## Notice

The Council is seeking to secure expert technical resource to help drive the implementation of new functionality within its Zoom contact centre.to a defined plan.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057261-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Sep 2025 |
| Contract period | 11 Sep 2025 - 11 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | £60,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORDSHIRE COUNTY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1ND |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Osney & St Thomas |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCELERAATE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Sep 2025 at 10:45 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/057261-2025
- 17 Sep 2025 at 09:32 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/057219-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/057261-2025
  17th September 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057219-2025
  17th September 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.oxfordshire.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059bff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059bff.json.