---
title: "ITSM Tool Replacement and Configuration Management Database (CMDB)"
ocid: "ocds-h6vhtk-059c00"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059c00"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059c00.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059c00.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GENOMICS ENGLAND LIMITED"
published: "2026-03-24"
---

# ITSM Tool Replacement and Configuration Management Database (CMDB)

Buyer: GENOMICS ENGLAND LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-059c00

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059c00)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059c00.json)

## Summary

This public procurement process, initiated by Genomics England Limited, focuses on the replacement of an ITSM Tool and Configuration Management Database (CMDB). Located in London, this project falls under the industry category of IT services, specifically consulting, software development, Internet, and support. The procurement method used is an open competitive flexible procedure, signifying transparency and inclusivity within the process. Key dates include the signing of the contract on 3rd March 2026, and its projected end on 2nd March 2028, with a possibility of extension until 2nd March 2029. These efforts are underway at the procurement stage of award and contract, indicating that the tendering process is complete.

This procurement initiative presents significant opportunities for businesses specialising in IT services and software solutions. As a centrally governed public authority, Genomics England seeks expertise in enterprise ITSM tooling and CMDB solutions, including service design, delivery, project management, implementation, and data migration support. Large businesses and SMEs proficient in software package and information systems, as well as those offering IT consulting and support services, are well-positioned to engage in similar projects in future tenders. The provision for renewal and optional modules within the contract further expands business prospects, allowing suppliers to increase their footprint within public sector projects.

## Notice

Enterprise ITSM tooling and CMDB tooling, including service design, delivery/project management, implementation, and data migration support. Licensing for the tooling has been awarded separately via framework call-off.

### Lot Information

Lot 1

Options: The Authority may choose to purchase software licencing form the supplier.

Renewal: The Initial Term is 24 months with an optional extension of 12 months at the discretion of the Authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026955-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2026 |
| Submission deadline | 20 Oct 2025 |
| Future notice date | 18 Sep 2025 |
| Award date | 20 Nov 2025 |
| Contract period | 3 Mar 2026 - 2 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,250,000 |
| Lots value | £2,250,000 |
| Awards value | £2,420,000 |
| Contracts value | £1,459,957 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENOMICS ENGLAND LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 5AB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COGNIZANT WORLDWIDE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72261000 - Software support services

## Release History

- 24 Mar 2026 at 15:44 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/026955-2026
- 24 Nov 2025 at 17:05 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/076649-2025
- 22 Sep 2025 at 14:14 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/058578-2025
- 17 Sep 2025 at 09:36 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/057221-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/026955-2026
  24th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/076649-2025
  24th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/058578-2025
  22nd September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057221-2025
  17th September 2025 - Planned procurement notice on Find a Tender

## Notice URLs

- http://www.cognizant.com
- http://www.genomicsengland.co.uk
- https://genomicsengland.bravosolution.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059c00. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059c00.json.