---
title: "Post Office Inquiry: Psychological Support Services"
ocid: "ocds-h6vhtk-059c09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059c09"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059c09.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059c09.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR BUSINESS & TRADE"
published: "2025-09-17"
---

# Post Office Inquiry: Psychological Support Services

Buyer: DEPARTMENT FOR BUSINESS & TRADE  
Current stage: Award  
OCID: ocds-h6vhtk-059c09

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059c09)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059c09.json)

## Summary

The Department for Business & Trade has contracted PAM Wellbeing Ltd to provide psychological support services for the Post Office Horizon IT Inquiry. This contract involves delivering counselling to witnesses, with services available to support witness wellbeing before and after the hearings. The contract commenced in September 2025 and is active until 30th June 2026, with a possible extension to the end of September 2026. Located in the UK, this project falls under the health services category and was procured through a direct contract method, bypassing competitive tender due to being below the threshold.

This tender presents significant opportunities for businesses in the health and wellbeing sector, particularly those specialising in psychological services. Businesses capable of providing comprehensive counselling and mental health support will find this contract a strategic avenue to demonstrate their expertise and expand their influence in government-led initiatives. Moreover, firms with a robust presence in the UK and a background in delivering high-quality, responsive support services would be well-positioned to engage in similar future opportunities.

## Notice

The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry. The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible. The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2). However the date cannot currently be specified due to factors outside of the Inquiry's control. Key deliverables include: - Support for Engagement sessions - Telephone Helpline Support - Mental Health and Resilience training for Inquiry staff The Service is effective from September 2025 through to 30 June 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057237-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Sep 2025 |
| Contract period | 8 Sep 2025 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £100,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR BUSINESS & TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PAM WELLBEING |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85100000 - Health services
- 85141000 - Services provided by medical personnel
- 98300000 - Miscellaneous services

## Release History

- 17 Sep 2025 at 10:00 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/057237-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/057237-2025
  17th September 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059c09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059c09.json.