---
title: "WCC Housing Needs Integrated Singles and Outreach Services"
ocid: "ocds-h6vhtk-059c10"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059c10"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059c10.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059c10.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2026-02-17"
---

# WCC Housing Needs Integrated Singles and Outreach Services

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-059c10

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## Summary

The procurement process, initiated by Westminster City Council, is aimed at acquiring Integrated Singles and Outreach Services, in alignment with their Homelessness and Rough Sleeping Strategy 2024. The services will be divided into three lots: Assertive Outreach Services, First Contact Team, and Hub Support Team, to address the challenges faced by individuals experiencing homelessness in London. The process involves an open procedure under the Light Touch Regime, with the contract set to commence on 1st April 2026, for an initial period of three years, with potential extensions totaling seven years. The procurement is currently completed, following key dates, including the award notice published on 17th February 2026 and a standstill period concluding on 27th February 2026.

This procurement presents significant opportunities for businesses within the social and housing services sector, especially for large organisations and small to medium enterprises (SMEs) with a background in delivering support to vulnerable groups. Potential suppliers include those with expertise in innovative, person-centred solutions that can dynamically adapt to evolving service needs. Voluntary, community, and social enterprises (VCSEs) are encouraged to participate, particularly those with strategies for engaging and assisting individuals experiencing long-term homelessness. As the services align with broader social service goals, businesses that can coordinate multi-agency planning and deliver trauma-informed support are particularly well-suited to bid for these contracts. Additionally, the flexible contract structure allows for scalability and adaptation over time, fostering continued business growth and collaboration with Westminster City Council.

## Notice

WCC Housing Needs Integrated Singles and Outreach Services The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council's Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach. The Integrated Singles and Outreach Services will be procured in three (3) Lots: Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning. Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity. Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings The estimated commencement date of this contract is 01/03/2026. The estimated service commencement date is 01/04/2026. The initial term of the contract is 3 years. The Contract may, at the Authority's discretion, be extended for a further period of up to an aggregate of four (4) years, with a total contract period of seven years (calculated from the Service Commencement Date), expiring no later than 31 March 2033. During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with the Contract. Detailed tender opportunity can be found in the Invitation to tender and specification viewed via https://wcc.ukp.app.jaggaer.com/go/99444972019BFAD3ECBC

### Lot Information

Assertive Outreach Service

Assertive Outreach Service to build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.

Renewal: 4 years at the Councils discretion.

First Contact Team

The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.

Renewal: 4 years at the Councils discretion.

Hub Support Team

The Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings.

Renewal: 4 years at the Councils discretion.

### Planning Information

The date of the market engagement event will be Monday 29th September 2025 at 13:00-15:00, this will be an in-person event held at Westminster City Council, 64 Victoria Street, London, SW1E 6QP. Please arrive at reception 15 minutes before the meeting start time.
The event will explore the commissioning of Integrated Singles and Outreach Services and is primarily aimed at existing and potential suppliers of these services. It will also explore the timescales for procurement, the implementation of the recently adapted Responsible Procurement policy and its impact on tenders.
We can also hold meetings with providers following the market engagement, please let us know if you would like a meeting arranged by contacting the email address below.
To request your attendance please register by emailing sedwards@westminster.gov.uk - by close of business 26/09/2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014235-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2026 |
| Submission deadline | 8 Dec 2025 |
| Future notice date | 14 Oct 2025 |
| Award date | 29 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,250,043 |
| Lots value | £26,250,043 |
| Awards value | £20,777,290 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | PASSAGE 2000 (THE PASSAGE; ST MUNGO COMMUNITY HOUSING ASSOCIATION (“ST MUNGO’S |

## CPV Codes

### Divisions

- 70 - Real estate services
- 85 - Health and social work services

### Codes

- 70333000 - Housing services
- 85000000 - Health and social work services
- 85320000 - Social services

## Release History

- 17 Feb 2026 at 11:54 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/014235-2026
- 10 Nov 2025 at 11:10 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/072309-2025
- 17 Sep 2025 at 10:37 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/057257-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/014235-2026
  17th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072309-2025
  10th November 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057257-2025
  17th September 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://wcc.ukp.app.jaggaer.com/
- https://wcc.ukp.app.jaggaer.com/go/99444972019BFAD3ECBC
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.westminster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059c10. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059c10.json.