---
title: "Telephony and Call Centre - Teams Front End"
ocid: "ocds-h6vhtk-059ca4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059ca4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059ca4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059ca4.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNIVERSITY OF EXETER"
published: "2025-09-17"
---

# Telephony and Call Centre - Teams Front End

Buyer: UNIVERSITY OF EXETER  
Current stage: Planning  
OCID: ocds-h6vhtk-059ca4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059ca4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059ca4.json)

## Summary

The University of Exeter is currently in the planning stage of a procurement process with the aim to streamline its telephony and call centre operations through the project titled "Telephony and Call Centre - Teams Front End". This contract falls under the services industry category and is located in the United Kingdom. A preliminary market engagement notice was published on 17th September 2025, indicating a due date for engagement by 3rd October 2025. The procurement is guided by the legislative framework UKPGA 2023/54. The process is in the initial planning phase, and future notices are expected by 12th January 2026, with the actual contract period intended from 2nd March 2026 to 1st March 2029, with potential renewal options extending up to 1st March 2030. The procurement method emphasises efficient and integrated telephony solutions and invites companies that can offer unified systems for the university's diverse needs, covering a budgeted gross amount of GBP 600,000.

This tender presents a significant opportunity for businesses offering IP telephone services, digital telephone exchanges, and telephone data transmission services. Organisations with expertise in providing integrated telephony and call centre solutions stand a competitive chance. The procurement process welcomes the involvement of SMEs and VCSEs, encouraging diverse participation in line with the university's inclusive procurement strategy. Successful bidders can leverage this contract to establish a strong partnership with a reputable academic institution, potentially enhancing their portfolio and industry credibility. Companies capable of delivering comprehensive telephony solutions that are adaptable and scalable will find this project a lucrative platform for business growth.

## Notice

At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.

### Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97969&B=

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057509-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | 12 Jan 2026 |
| Award date | Not specified |
| Contract period | 2 Mar 2026 - 1 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EXETER |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX4 4QH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Duryard and St James |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32552310 - Digital telephone exchanges
- 64210000 - Telephone and data transmission services
- 64215000 - IP telephone services

## Release History

- 17 Sep 2025 at 16:30 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/057509-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/057509-2025
  17th September 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97969&B=
- https://www.exeter.ac.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059ca4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059ca4.json.