---
title: "Alarm Monitoring Service"
ocid: "ocds-h6vhtk-059cf8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059cf8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059cf8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059cf8.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CLARION HOUSING GROUP"
published: "2025-11-19"
---

# Alarm Monitoring Service

Buyer: CLARION HOUSING GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-059cf8

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## Summary

The procurement process for an Alarm Monitoring Service is currently in the tender stage, initiated by Clarion Housing Group, a UK sub-central government public authority based in London. The contract aims to establish a comprehensive call monitoring and handling service, certified by the TEC Service Association, with an eight-year contract period starting from 1st June 2026. This service encompasses communication via various emergency and communal systems, along with an out-of-hours repair handling service. The procurement follows an open, competitive flexible procedure, with associated deadlines including an enquiry period ending on 25th November 2025 and a tender submission deadline of 15th December 2025, targeting a total contract value of £4,320,000 (gross).

This procurement represents significant business growth opportunities, particularly for organisations capable of providing high-quality alarm-monitoring and related services in line with TEC standards. It is particularly suitable for small and medium-sized enterprises (SMEs) keen on engaging in long-term contracts with public sector clients. Businesses with expertise in fire alarm, door entry, and lift communication systems, and those offering innovative solutions to enhance service delivery, should find this tender an appealing opportunity to expand into or deepen their engagement with the public sector. Participation will require meeting mandatory pre-qualification standards to proceed through the procurement stages, and registered suppliers will be able to submit proposals electronically in English through the specified submission platform.

## Notice

The key objectives of this contract is to provide:- a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd. b) An ARC platform enabling the supplier's Operators to communicate with our residents via our analogue and digital TEC equipment. c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts). d) An out of hours repairs handling service. The Contract will be for a term of 8 years (the Term). The contract will have break clauses included

### Planning Information

We would like to hold an online pre-market engagement session with the team on the 9th October 2025 time to be confirmed. We would like potential suppliers to register their interest and complete an NDA prior to attending. This will be done via the Atamis System therefore suppliers will need to register on Atamis. We would like suppliers to provide feedback on our draft specification and terms to shape our up-coming procurement. Please ensure you respond by the 2nd October 2025 @ 10:00

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/075348-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2025 |
| Submission deadline | 15 Dec 2025 |
| Future notice date | 10 Nov 2025 |
| Award date | Not specified |
| Contract period | 31 May 2026 - 31 May 2034 |
| Recurrence | 2026-01-19 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,600,000 |
| Lots value | £3,600,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CLARION HOUSING GROUP |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 7QX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 19 Nov 2025 at 15:44 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/075348-2025
- 18 Sep 2025 at 10:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/057642-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/075348-2025
  19th November 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057642-2025
  18th September 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.clarionhg.com
- https://atamis-clarionhousing--prospend.vf.force.com/apex/CS_ContractPage?filters=&page=1&Preview=Yes&searchStr=&SearchType=Projects&sortStr=Alphabetical&uid=a1MWT000002549t2AA&sfdcIFrameOrigin=https%3A%2F%2Fatamis-clarionhousing.lightning.force.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059cf8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059cf8.json.